GHANA SHYAM ADHIKARI
Perth,WA
Summary
Experienced IT professional with over 10 years in project management and infrastructure management. Proven track record in cybersecurity, wireless telecommunications, and digital banking solutions. Skilled in network and software management, technical support, and troubleshooting across Windows and Mac platforms. Strong communicator with excellent analytical and leadership skills. Adept at stakeholder engagement and team management. Consistently delivers results in fast-paced environments, managing complex IT projects, optimising infrastructure, and implementing robust cybersecurity measures across various industries.
Overview
15
15
years of professional experience
Work History
Technician (Casual)
TxRx Solution
08.2023 - Current
- Installation and maintenance of a Fiber Optics network
- Install, repair and resolve fiber optic systems and ensure that work properly
- Take care of fiber splicing and rectify fiber optic problem areas
- Splice and Terminate SM fiber
- Perform basic to complex installation
- Perform fiber tests: OTDR, power meter/laser source, and scopes
- Fiber optic test and troubleshooting abilities
- Other duties as assigned
- Responsibilities
HEAD-IT Department
Nexus Technology
07.2020 - 07.2023
- Directing all IT operations support to meet projects requirements as well as the support on maintenance of infrastructure and applications development
- Installation and Maintenance of IT equipment’s, Networks, security and server setup to end users
- Identify emerging technologies/initiatives and execute information technology road-map
- Collaboration with stakeholders to elicit and prioritize business requirement
- Provide the delivery, strategic support and oversight of the technology aspects of project initiative including IT strategy and implementation plan
- Provide technical support and troubleshooting assistance to end-users, primarily in the Workplace area
- Provide support of different OS /MS office/Printers/servers as per the AMC terms and conditions
- Assist clients with Office365 applications, including Outlook, Word, Excel, PowerPoint, and Teams
- Develop security standards, procedures, and guidelines for company platforms; assist with upgrading security protocols, as needed
- Managing secure network access for remote users
- Ensure compliance with IT security policies and procedures, including data protection and user access controls
HEAD-IT Department
Druk PNB Bank Ltd
05.2018 - 06.2020
- Instigating and managing major IT projects in accordance according to business needs and budget restrictions, including system updates and migrations
- Direct and led 40 IT team members for banking operations
- Install and Monitoring of infrastructure hardware and software
- Prepare technical specifications and RFP (Request for Proposal) in consultation with team members
- Installation and Maintenance of IT equipment, Networks, security and server setup to end users
- Oversee the development and maintenance of core IT infrastructure, cybersecurity and OT/IoT solutions, ensuring high availability and resilience across the organisation
- Lead IT risk management, reporting, and compliance initiatives, embedding best practices and ensuring ISO regulatory alignment
- Develop security standards, procedures, and guidelines for company platforms; assist with upgrading security protocols, as needed
- Operation and Maintenance of CBS(centralized Banking Application software) ,networks ,Mail servers, websites ,Desktop, MS Office and active directory)
- Perform negotiation with vendors and manage the vendors and other clients
- Ensure compliance with IT security policies and procedures, including data protection and user access controls
- Provide Risk and security analysis of software and hardware to the Management
- Perform resource planning, deployment, tracking, and reporting for all assigned team members
- Ensure compliance with IT security policies and procedures, including data protection and user access controls
- Provide support on servers, Networks, desktop as per customer demands
Technical Manager
Huawei International PVT Ltd
09.2014 - 02.2017
- Managed and led telecommunications 3G,4G projects and programs of Huawei Bhutan
- Led and directed team for operational and maintenance of telecom Infrastructure as per AMC
- Provide delivery, strategic support and oversight of the technology aspects of the project initiative, including IT strategy and implementation plan
- Coordinate with other departments to provide systems analysis and support as needed
- Supported customer relationships and business negotiation based on organisational best practices
- Supported sales and service of organisation in consultations with the Huawei team in Bangladesh
- Operation and Maintenance of Core Network (MSS, HLR,GGGSN,SGSN)
- Supported operations and maintenance of Huawei Transmission Nodes (microwave and optical SDH networks and DWDM.)
- Developed disaster recovery plan with network topology, contingency plan, and drills
- Managed the installation of license for all the core network nodes and transmission nodes
- Software upgrades of core network and updated the patches as released by Huawei
- Led the handover of projects to customers and maintenance team after getting final acceptance test
Core Network Engineer
Bhutan Telecom
10.2009 - 08.2014
- Configuring and managing switches, firewalls, and other networking infrastructure.
- Co-ordinated with team members from other departments for interfacing and installation of hardware
- Led the team to upgrade core network servers (media gateway, serving GSN, GGSN, PGW, mobile switching server, home location register) in the core network
- Assisting in planning, scheduling and managing network infrastructure rollouts
- Providing support and maintenance of routers, switches, firewalls, access points
- Provide technical support and troubleshooting assistance to end-users, primarily in the Workplace area
- Troubleshoot and resolve hardware and software issues related to Windows and Mac devices
- Manage and support user accounts, permissions, and group policies in Active Directory
- Deploy, configure, and maintain desktops, laptops, and mobile devices using SCCM
- Interacted with customers for immediate resolution of issues and information updates
- Tested and troubleshot fibre cable connectivity issues
- Adding SS7 and Sigtran (signalling over IP) links as required
Education
Master of Information Technology -
Murdoch University
06-2025
Master of Business Administration - undefined
University of Canberra
01.2018
Bachelor Degree - Computer Science and Engineering
Anna University
Chennai, Tamil Nadu01.2009
Diploma - Electrical and Electronics Engineering
Royal Bhutan Institute of Technology
01.2004
Skills
- Program and Project Management in IT and Telecommunications
- Expert knowledge of networking concepts, protocols, and technologies
- IT Infrastructure Management
- Data visualisation and reporting using Tableau
- Stakeholder management and communication
- Change Management
- Operation and Maintenance of IT systems (Desktops, Servers, Networking equipment)
- Proficiency in MS Office, Active Directory, ERP, Exchange, MAC, and Windows
- Web Development using any Content Management Software
- PHP, MYSQL, CBS (Finacle), web design, JavaScript, CSS, HTML and SQL/MySQL
- Research and Data Analysis
- Cybersecurity
Accomplishments
- Led the IT Projects (PABX installation, mobile apps, Websites) for Nexus Technology
- Led digital banking projects (POS, mobile app, QR code) for Druk PNB Bank Ltd
- Led the upgradation of CBS (Core Banking System) and expansion of ATMS projects.
- Led the installation and commissioning of DR server for Druk PNB Bank.
- Led Project on Revamping of Druk PNB Bank Office Networks
- Served as the delivery project manager for Tashi Info Comm4G (LTE) project (2016).
- Served as the delivery project manager for East West backbone Network (Microwave) project for Tashi Info Comm (2014).
- Served as the delivery project manager for Tashi Info Comm3G expansion project (2015).
- Served as the delivery project manager for Tashi Info Comm DWDM (fiber optic) project (2015).
- Led and delivered3G project of Bhutan Telecom (2012).
Training
- Certified for wireless product installation.
- Certified network product and hardware Installation.
- Customer care training at Huawei, Bangladesh.
- Certified for operation and maintenance services.
- Huawei certified for project plan management
- Huawei certified for leading project teams.
- Product training (Huawei products) at Bangladesh,2014 (2 Months).
- Network administration using Sun Solaris, Bhutan, Telecom,2010 (2 weeks).
- Mobile packet backbone network (MPBN) training at Bhutan Telecom,2011 (1 week).
- SS7 Signaling at Jabalpur, Madhya Pradesh, India2004 (1 week).
- 3G, Wimax, and CDMA at Gachiboli BSNL Hyderabad, India2010 (1 week).
- Attained EUGAP conference held at Philippines2011 (5 days).
- MGW R6.1 operation and configuration at Malaysia (2012).
- OJT at Ericsson, India, for3 weeks (2013).
- Juniper workshop for5 days (JUNOS) (2013).
- BGP routing workshop5 days (SANOG) Paro (2013).
Other Activities
- Designed and developed the provisioning system for Bhutan Telecom limited.
- Worked with Jigme Namgyal Engineering College (JNEC) as External Examiner for3 years
- Worked with College of Science and Technology (CST) and RUB for syllabus review of the ECE department.
- Designed and developed more than Fifteen websites for private organization
- Worked with DotCom Enterprise for six months as partner for projects delivery.
Languages
English
Full Professional
Hindi
Professional Working
Nepali
Full Professional
Timeline
Technician (Casual)
TxRx Solution
08.2023 - Current
HEAD-IT Department
Nexus Technology
07.2020 - 07.2023
HEAD-IT Department
Druk PNB Bank Ltd
05.2018 - 06.2020
Technical Manager
Huawei International PVT Ltd
09.2014 - 02.2017
Core Network Engineer
Bhutan Telecom
10.2009 - 08.2014
Master of Business Administration - undefined
University of Canberra
Bachelor Degree - Computer Science and Engineering
Anna University
Diploma - Electrical and Electronics Engineering
Royal Bhutan Institute of Technology
Master of Information Technology -
Murdoch University
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