Ghazal Alsaad
Merrylands
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Loss Prevention Security Officer
MA Services Group
09.2024 - Current
- Supported local law enforcement by providing detailed reports of incidents and cooperating in investigations when necessary.
- Reduced instances of theft by conducting thorough security patrols and surveillance monitoring.
- Collaborated with other loss prevention officers to share best practices, improving overall team effectiveness.
- Completed incident reports and activity logs for accurate, current records.
- Collaborated with law enforcement to detain and prosecute theft perpetrators.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Responsible for preventing and minimising theft, fraud, inventory shrinkage, and other incidents that lead to financial losses for the company.
- Work in diverse and challenging environments, collaborating with various people in multiple locations.
- Coordinate with the police to conduct an operation for apprehending individuals of interest (POIs) and verifying their identification. Ensure that all necessary procedures are followed for a safe and effective operation.
- Observe individuals from a distance without being noticed. Ensure that they provide identification by completing a statement, and have a witness present at all times during the process.
- Observe the store while dressed in plain clothes to blend in and look for individuals committing theft. Ensure that any thefts are clearly concealed and that they leave the store without paying for the items. Once confirmed, notify store security or management to apprehend the individuals and recover the stolen items for Coles.
Security supervisor
Millennium services group
03.2023 - 07.2024
- Conducted thorough patrols across seven car park levels, including stairs, emergency exits, toilets, parents' rooms, and two levels of the mall to ensure comprehensive safety and security
- Provided prompt assistance to customers in various medical emergencies by calling paramedics, administering CPR or first aid, and directing them to on-site medical centers
- Successfully located and reunited missing children with their parents through effective communication and swift action
- Demonstrated proficiency in handling alarm activations and leading evacuations during fire incidents, including coordinating with the Fire Brigade
- Skillfully isolated and de-isolated sensors and zones on the fire panel to maintain safety protocols
- Proactively removed hazards to ensure the safety of individuals in the vicinity
- Managed Security phone calls, addressing customer inquiries, and ensuring timely responses to emails
- Oversaw rostering duties and provided support to contractors by ensuring proper induction, issuing keys, and offering directions
- Collaborated with NSW Police to facilitate CCTV operations, specializing in tracking persons of interest, monitoring license plates, and managing incidents effectively
- Supervised a team of 15 security guards, fostering strong teamwork and professionalism in incident response
- Generated professional incident reports and assisted customers in retrieving their vehicles, as well as issuing banning notices to persons of interest
- Utilized body-worn cameras for documentation and provided support in resolving conflicts and engaging with law enforcement if necessary
- Managed traffic flow in the car park during peak hours and ensured timely completion of all assigned tasks
- Delivered strong customer service to tenants, addressing their needs and concerns with efficiency and professionalism
Team member
Kmart
12.2021 - 11.2023
- Maintained a friendly and welcoming presence as a door greeter while also conducting bag checks for customer satisfaction
- Engaged in tasks such as cleaning designated areas and skillfully folding clothes on display tables to enhance the shopping experience
- Seamlessly operated registers and assisted with serving customers to facilitate efficient transactions
- Demonstrated a deep understanding of store layout to direct customers to specific sections with ease
- Showcased exceptional teamwork and strong customer service skills to create a positive and cohesive work environment
Education
Certificate III - Real-estate
Granville TAFE
Granville 09.2022
Year 12 Certificate -
Holroyd High School
Greystanes, NSW12.2021
Skills
- Customer service
- Communication
- Attention to detail
- Management
- Report analyst
- CCTV experience
- Access systems and patrol
- Daily incident reporting
- Crowd control
- Safety and security
- Team leadership
- Staffing and scheduling
- Control fire panel
- Crime prevention strategies
- Loss prevention
- First aid administration
- Law enforcement collaboration
- Team collaboration
Accomplishments
- CPP20218 Certificate I in Security Operations
- Responsible services of alcohol (RSA)
- NSW driver licence
Hobbies and Interests
- Strength training
- Heavy weightlifting
- Running
- Hiking
Languages
Arabic
Full Professional
Timeline
Loss Prevention Security Officer
MA Services Group
09.2024 - Current
Security supervisor
Millennium services group
03.2023 - 07.2024
Team member
Kmart
12.2021 - 11.2023
Year 12 Certificate -
Holroyd High School
Certificate III - Real-estate
Granville TAFE
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