Ghazal Chawla

Responsibilities:

• Coordinate delivery of face-to-face, blended and e-learning programs and oversee the administration of learning activities
• Work closely with the stakeholders to make decisions with regard to implementing new processes and prioritise projects as per the organisational requirements.
• Coordinate the planning and scheduling of new staff inductions
• Identify and report performance gaps and possible learning and development solutions
• Develop or contribute to the development of internal training resources, including visual displays and presentations, user guides, participant and teacher manuals, course summaries and session plans
• Deliver interactive and engaging F2F or blended learning programs, including workshops, inductions or information evenings
• Regularly evaluate training activities to ensure their validity and effectiveness through client feedback
• Managed all office correspondence and admin duties such as answering phone calls and communication with Staff and Parents
• Calendar Management, relayed correspondence, and coordination of logistics for regular meetings with TCE Executive Team

Key Achievements:

• Successfully managed re-structuring of company processes and implemented new procedures in a timely manner to suit the requirements and expectations of new management.
• Coordinated Inductions and other trainings for all staff members to ensure the company mission and processes were effectively communicated.
• Ensured client and stakeholder feedback was properly examined and contributed to finding solutions to make further improvements.

Responsibilities:

• Organising, restocking, and upkeeping inventory to ensure the workplace is presentable for clients at all times.
• Providing excellent customer service through building strong customer relations and loyalty programs
• Demonstrating problem solving skills to handle complaints and conflict and supervising staff during busy periods to
• Other general duties including makeup services, cash handling and tills, open and closing procedures, reporting KPI’s to the manager and providing makeup training to staff during team meetings.

Key Achievements:

• Achieving consistent KPI’s through slow and busy period of the business by taking independent initiative to utilise company resources and e-learning platforms to strengthen product knowledge.
• Being promoted to leadership roles such as 2IC through consistent display of reliability, good work performance and integrity
• Development of interpersonal skills which enable me to provide excellent customer service and the ability to organise and prioritise under high pressure work environments such as Boxing Day, Black Friday ect