Ghazal Chawla

• As part of the Community Events and Messages Team within the Multicultural Policy and Events Branch I am an APS 5 and assist the team in various tasks
• Admin including email filing, team and multi-team trackers, engaging with stakeholders
• Writing ministerial briefs and correspondence and ensuring timely delivery of tasks
• Updating SOP's and the religious and events calenders to ensure there is greater visibility on sensitivities that impact various communities and religious groups

Policy and Research

• Make decisions using good judgement, expertise and knowledge, under limited guidance, and ensure decisions are governed by the application of relevant legislation, supporting policies and procedures, and best practice principles.
• Assist in the development of policy documents for review and publication and contributing to ongoing improvement of policies, procedures and reporting.
• Drafting policy and program related documents to review by senior staff including briefs, standard operating procedures, project reports, guidance material and ministerial correspondence.

Stakeholder Engagement

• Supporting consultation with relevant stakeholders and developing recommendations in relation to the soundness and feasibility of the proposals, projects or initiatives.
• Ability to sustain, build and communicate well with diverse stakeholders, to ensure strong workplace relationships
• Work collaboratively with stakeholders to prepare complex correspondence, reports and delivery of projects/policy documents.

Strategic Thinking

• Understands, supports and promotes the strategic direction of the Team in alignment with Branch and Agency objectives.
• Enjoys supporting challenging and highly complex activities while being creative, pragmatic and solutions focused.
• Applies a high attention to detail and experience with service delivery design model and synthesising broader ideas to identify gaps

Federal Government

• Experience with work in key business areas including Multicultural Policy, Social Cohesion, Immigration, Service Delivery and Design, Business Insights and Counter Violent Extremism
• Sensitivity and experience working with CALD, Neurodiverse, LGBTIQ+ and People from Aboriginal and Torres Strait Islander Backgrounds.
• Excellent inter-changeable written and oral communication skills varying from Government appropriate writing styles to academic styles.

• Managed diverse hospitality roles, excelling in customer service, staff supervision, and quality assurance, driving customer loyalty and team performance.
• Fostered positive team dynamics, coordinating seamlessly during peak periods to ensure exceptional service delivery and meet performance targets and KPI's
• Maintained meticulous inventory control and adhered to stringent food handling protocols, ensuring compliance and operational excellence.
• Assisting Open Homes and Potential Buyers and managing confidential documents and contracts while coordinating open homes
• Streamlined appointment scheduling and communication processes, significantly reducing response times and enhancing overall agency efficiency.
• Regularly completing administrative tasks to ensure optimal organisation, clear objectives for the foreseeable future and seamless team connectivity