Ghazal Nouraei
Sydney,NSW
Summary
Positive, dependable, and empathetic professional with a strong background in customer-facing roles across healthcare, education, and support services. Skilled in providing high-quality service, resolving conflicts, and supporting people from diverse backgrounds. Known for a proactive attitude, ability to work independently, and bringing a cheerful, can-do approach to every shift. Eager to bring strong communication and organisational skills to Sydney Trains as a Customer Service Attendant.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
pharmacy junction
06.2025 - Current
- Provided excellent customer service by answering questions and resolving concerns.
- Maintained a clean and organized workspace in compliance with safety standards.
- Processed prescription payments and handled cash transactions accurately.
- Educated customers on proper medication usage and side effects effectively.
Disability Support Worker
Yayhawe Care Centre
01.2025 - Current
- Supported clients with mobility and daily living tasks in community settings
- Helped clients navigate transport and medical appointments
- Maintained documentation aligned with care plans and safety protocols
Medical Receptionist
Cardiac Network Australia
02.2025 - 07.2025
- Delivered friendly, efficient front-desk service in a high-pressure medical setting
- Assisted patients with bookings and provided clear instructions and support
- Managed confidential records and supported medical professionals with admin tasks
Tutor
Private Tutoring
02.2024 - 05.2025
- Adapted content and approach to suit individual student needs
- Encouraged motivation and built student confidence through communication and empathy
Education
Medical Receptionist Certificate - Medical Health
Career Academy
06-2026
Diploma - Community Service( Case Management)
Heritage Skill
04-2026
Skills
- Customer service
- Community engagement
- Conflict resolution
- Active listening
- Clear communication
- Empathetic communication
- Problem-solving
- Initiative
- Time management
- Shift flexibility
- Digital tools
- Mobile app familiarity
- Safety awareness
- Incident response
References
Available upon request.
Fit For Position
- Passionate about helping others - always ready with a smile or assistance to brighten someone's day
- Comfortable with rotating shifts, weekends, and public holidays - flexible and reliable
- Strong ability to work independently while staying connected with a wider team
- Understanding of frontline support through my work in medical and disability services
- Quick learner who adapts well to new tools and systems, including mobile apps
- Own reliable transport available for early or late rostered shifts
Languages
English
Professional
Persian
Full Professional
Certification
First aid and CPR
Timeline
Pharmacy Assistant
pharmacy junction
06.2025 - Current
Medical Receptionist
Cardiac Network Australia
02.2025 - 07.2025
Disability Support Worker
Yayhawe Care Centre
01.2025 - Current
Tutor
Private Tutoring
02.2024 - 05.2025
Medical Receptionist Certificate - Medical Health
Career Academy
Diploma - Community Service( Case Management)
Heritage Skill