Ghazal Sediqui
Drummoyne,NSW
Summary
I'm a sales-focused professional with a strong background in customer retention. Experienced in high-volume environments, I excel in telephone communication and overcoming objections. I'm committed to self-improvement and thrive in collaborative team settings. With a friendly and persistent approach, I build rapport easily and ensure consistency in following scripts. Skilled in multitasking and time management, I consistently exceed performance targets, dedicated to providing memorable experiences for both customers and colleagues
Overview
4
4
years of professional experience
Work History
Vehicle Sales Support Consultant
Smart Group Corporation: Smartleasing
Sydney CBD, NSW
09.2023 - Current
- Conducted outbound calls to potential customers in order to generate sales leads
- Followed up on inquiries from potential customers in a timely manner
- Adhered to all applicable telemarketing regulations while making outbound calls
- Ensured compliance with standard operating procedures when conducting telemarketing activities
- Achieved and exceeded daily call quotas as set by the management team
- Maintained and recorded customer information in the database
- Followed up on sales leads through outbound calling
- Communicated effectively with clientele to maintain high customer satisfaction and brand loyalty.
Telesales Consultant (Sales & Retention)
Optus
Macquarie Park, NSW
09.2022 - 06.2023
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures
- Responded to prospective customers’ questions with persuasive communication skills and in-depth knowledge of available products and services, meeting their individual needs
- Resolved customer complaints by escalating calls to the proper department
- Made appointments with interested customers according to schedule availability
- Collaborated with management to resolve concerns and problem calls
- Broke down objections using friendly, persuasive strategies
- Worked well with automatic computer dialling and proprietary software to manage.
Administrative Cleric
Accountants Point
Lakemba
09.2020 - 09.2020
- Greeted callers to identify and address needs while fostering positive experience
- Spearheaded copying, filing and organising projects to support agents
- Operated photocopiers and scanners, copy machines and personal computers
- Copied, sorted and filed records of office activities and business transactions
- Reviews files, records and other documents to obtain information or respond to requests
- Typed, formatted and edited correspondence and other documents
- Maintained and updated filing, inventory and database systems manually and/or using computer.
Education
Graduate -
Beverly Hills Girl High School
01.2019
Skills
- Proficient in order processing to ensure timely and accurate fulfillment of customer requests
- Demonstrated expertise in maintaining professional email and telephone etiquette to effectively communicate with clients and prospects
- Skilled in maintaining and updating customer databases to facilitate personalized interactions and streamline sales processes
- Exceptional communication skills, both verbal and written, enabling effective engagement with customers, colleagues, and stakeholders
- Proven ability to quickly master new skills and technologies to adapt to evolving market trends and customer needs
- In-depth understanding of products and services to articulate features, benefits, and value propositions to potential customers
- Committed to delivering outstanding customer service to foster strong relationships and drive customer loyalty and retention
- Proficient in documentation and reporting, ensuring accurate record-keeping and providing insights to inform strategic decision-making and optimize sales performance
References
available upon request
References
References available upon request.
Timeline
Vehicle Sales Support Consultant
Smart Group Corporation: Smartleasing
09.2023 - Current
Telesales Consultant (Sales & Retention)
Optus
09.2022 - 06.2023
Administrative Cleric
Accountants Point
09.2020 - 09.2020
Graduate -
Beverly Hills Girl High School
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