Ghea Mae Galaura
Melbourne,VIC
Summary
During my time as a waitress and bartender, I consistently provided friendly and efficient customer service in a fast-paced environment. I built positive relationships with customers, worked well with my team, and helped maintain a clean and organised workplace. I was trusted to handle customer orders, prepare drinks, and ensure guests had a positive dining experience. My reliability, strong work ethic, and ability to stay calm under pressure contributed to the smooth day-to-day operation of the business.
Overview
1
1
year of professional experience
Work History
Waitress
Max Cow Panglao
Bohol Philippines
11.2021 - 01.2023
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Accurately took and processed orders, maintaining attention to detail in fast-paced environment.
- Collaborated with kitchen staff to ensure timely food delivery and resolve any issues.
- Assisted in training new staff on restaurant processes and customer interaction standards.
- Maintained cleanliness and organization of dining area, enhancing overall guest satisfaction.
- Adapted quickly to changing priorities during busy shifts, ensuring smooth operations.
- Gathered feedback from customers to improve service quality and address concerns proactively.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Science - Secondary Education
BIT INTERNATIONAL COLLEGE
Jagna BoholSkills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Order taking
Active listening
Time management
Timeline
Waitress
Max Cow Panglao
11.2021 - 01.2023
Bachelor of Science - Secondary Education
BIT INTERNATIONAL COLLEGE