Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Ghousia Iram

Greenacre

Summary

Dynamic customer service professional with a proven track record at MM Services Australia Pty Ltd, delivering exceptional service and ensuring positive guest experiences. Highly reliable and a quick learner, proficient in customer service skills and fluent in English and Urdu, I excel in addressing concerns and fostering customer satisfaction.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service

MM Services Australia Pty Ltd
07.2023 - 03.2024
  • Provided attentive customer service, addressing guest concerns promptly and professionally.
  • Provided outstanding customer service, addressing concerns promptly and professionally.
  • Provided exceptional customer service, ensuring positive experiences for all members.

Education

Bachelor's Of Accounts - Commerce

Osmaniya University
India
03-2008

Skills

  • Reliable customer service
  • MS Office
  • Quick learner
  • Fluent in English and Urdu
  • Excellent customer service skills

Accomplishments

  • Providing customer service assistance over the phone
  • Printing, filing and copy
  • Advice on returns and repair or update software application on the laptops
  • Site induction to the new starters
  • Emailing and follow up on queries from clients and stakeholders
  • Basic computer knowledge that includes MS Office package
  • Ordering office supplies when needed
  • Booking meeting rooms for the stakeholders
  • Supplying Uniforms
  • Performed Ad-hoc duties

Certification

Certificate 3 in Education support

Languages

English
Full Professional
Urdu
Native or Bilingual

Timeline

Customer Service

MM Services Australia Pty Ltd
07.2023 - 03.2024

Bachelor's Of Accounts - Commerce

Osmaniya University

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Ghousia Iram