Open To Work
Ghulam Muhammad
Oxley Park,Australia
Summary
Dedicated Network Support Specialist with 3 years of experience in configuring and maintaining network infrastructure for mid-to-large-scale environments. Expertise in Cisco networking and network security enhances end-user support. Drives performance and uptime through effective troubleshooting and technology optimization, significantly improving network reliability and security.
Overview
3
3
years of professional experience
Work History
Network Support Specialist
Optus
10.2024 - 08.2025
- Designed and managed scalable, high-availability network infrastructures to support organizational growth.
- Designed and deployed a LAN/WAN infrastructure supporting and improving network performance by achieving 99.99% uptime.
- Implemented static and dynamic routing OSPF, EIGRP, BGP to optimize traffic flow across multiple branch offices.
- Introduced VLAN segmentation and ACLs, enhancing security posture and reducing unauthorized access attempts by 40%.
- Configured, monitored, and troubleshot network devices using command-line expertise.
- Achievement: End-to-End Migration of Legacy Terminal Servers to Cisco C1100TG Terminal Servers.
- Executed structured migration project to replace legacy terminal servers with Cisco-based Cisco solutions, enhancing security and reliability of network management.
- Coordinated project tasks in Helix, Confluence, and Jira for effective tracking and collaboration.
Network Support Specialist
Telstra
08.2022 - 10.2024
- Configured, monitored, and troubleshot network devices using command-line expertise.
- Assisted in the configuration and monitoring of routers, switches, and firewalls.
- Supported LAN/WAN operations, reducing downtime and enhancing system reliability.
- Collaborated with senior engineers to implement routing protocols and troubleshoot connectivity issues.
- Utilized skills and knowledge in Cisco and Juniper platforms to perform daily network management tasks efficiently.
- Provided end-user technical support, resolving network-related issues within SLA targets.
- Planned, documented, and executed configuration changes on Cisco network devices using change management tools (TCMA), ensuring compliance and traceability.
Desktop Support Engineer
Amazon Fulfilment Centre
07.2022 - 03.2023
- Troubleshot desktop, laptop, server, network cable, switch, patch panel, internet, wireless networking, and Avaya IP Phone issues, ensuring resolution within SLA.
- Created user accounts in Active Directory, set up GPO, linked to requested OU, and provided RDP/Terminal server access, enhancing user accessibility to necessary resources.
- Installed and updated end-user networking accessories, optimizing device performance for improved user experience.
- Ensured secure, stable server connectivity and tested network protocols to maintain system integrity.
- Conducted assessments of hardware, software, and networking systems to enhance performance.
- Managed stock inventory while collecting and disposing of recycling materials, including laptops and DVDs, according to established disposal guidelines.
Education
MSc. - Information Technology
CQU
SydneyBSc. - Computer Science
KarachiSkills
- Network troubleshooting
- Network security
- Network monitoring tools
- Routing protocols
- VLAN configuration
- IP addressing
- Switch/router management
- LAN/WAN management
- Command line interface
- Problem solving
- Technical writing
- Team collaboration
- Time management
- Engineering work orders
References
Available upon request
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $200000/yrTimeline
Network Support Specialist
Optus
10.2024 - 08.2025
Network Support Specialist
Telstra
08.2022 - 10.2024
Desktop Support Engineer
Amazon Fulfilment Centre
07.2022 - 03.2023
MSc. - Information Technology
CQU