Giaan Boonrod
Revesby,NSW
Summary
Proven in high-pressure environments, adeptly balanced multiple tables and orders at Awesome Thai, ensuring a high standard of customer service and cleanliness. Excelled in team collaboration and time management, significantly enhancing dining experiences through attention to detail and strong multitasking skills. Demonstrated expertise in customer service and cash handling, fostering positive guest relations and operational efficiency. Ready to use and develop strong communication and multitasking skills in a receptionists role.
Overview
4
4
years of professional experience
Work History
Waitress
Awesome Thai
11.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Crew Member
Hungry Jacks
09.2020 - 06.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Fostered positive team environment by assisting coworkers during rush periods.
- Accurately operated cash register to process customer payments.
Education
Bachelor of Nursing -
University of Wollongong
Liverpool, NSW05-2026
High School Diploma -
East Hills Girls Technology Highschool
Panania, NSW09-2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Handling complaints
- Service prioritization
- Memory retention
- Time management
Languages
Thai
Full Professional
English
Native or Bilingual
Interests
- Knitting and Crocheting
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Video Gaming
- Gym Workouts
- Committed to improving personal fitness through regular participation in gym and running
Timeline
Waitress
Awesome Thai
11.2021 - Current
Crew Member
Hungry Jacks
09.2020 - 06.2021
Bachelor of Nursing -
University of Wollongong
High School Diploma -
East Hills Girls Technology Highschool
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