Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Giaan Collins

Windaroo,QLD

Summary

Proven to excel in high-pressure environments, I bring a track record of enhancing customer satisfaction and fostering team collaboration. My expertise in using POS systems and exceptional problem-solving skills have consistently driven positive outcomes. Committed to professional growth, I embody a blend of efficient service delivery and a friendly, positive attitude.

Overview

5
5
years of professional experience

Work History

All Rounder

Hit Cafe
11.2024 - Current
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.

Barista

Coffee Emporium
03.2022 - 10.2022
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Used POS system to accurately enter orders and process payments.
  • Promoted additional items with beverages, increasing store sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Barista

Fantasy Donuts
02.2020 - 03.2021
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Used POS system to accurately enter orders and process payments.

Education

Certificate II - Hospitality

Tafe
Wollongong, NSW
09.2023

Food Safety Certification -

Do Food Safety
07.2023

Skills

  • Friendly, positive attitude
  • Problem-solving
  • Customer service
  • Time management
  • Multitasking Abilities
  • Calm under pressure
  • Organization and time management

Additional Information

Availability’s

Monday, Tuesday, Thursday, Friday 8am-5pm

Timeline

All Rounder

Hit Cafe
11.2024 - Current

Barista

Coffee Emporium
03.2022 - 10.2022

Barista

Fantasy Donuts
02.2020 - 03.2021

Certificate II - Hospitality

Tafe

Food Safety Certification -

Do Food Safety

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Giaan Collins