Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Giaan Wilson

BEROWRA

Summary

I am a driven, hardworking, and positive individual with strong organisational skills and a sharp attention to detail. I thrive in fast-paced, high-pressure environments and have a proven ability to manage competing priorities without compromising on quality or service standards. I pride myself on being personable, approachable, and adaptable, with the ability to build strong and lasting relationships with clients, colleagues, and stakeholders from a wide range of backgrounds.

I understand the importance of clear, consistent communication and am committed to delivering a professional, tailored service that meets individual needs and expectations. I believe in establishing trust through transparency, reliability, and genuine care, and I am dedicated to providing solutions that align with broader values and goals. Passionate about personal and professional growth,

I approach every opportunity with a strong work ethic, a commitment to excellence, and a focus on collaboration. I am excited to bring my experience, people skills, and dedication to delivering results into a new industry where I can continue to grow and make a meaningful contribution.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

The Cavill Group
03.2025 - Current
  • Guided buyers through property searches, inspections, negotiations, and settlements, ensuring a smooth purchasing experience.
  • Conducted open homes, private inspections, and buyer consultations, presenting properties professionally and knowledgeably.
  • Built and maintained strong relationships with clients through consistent communication, personalised service, and follow-up.
  • Assisted in the preparation of offers and contracts, working closely with buyers, sellers, and legal representatives.
  • Researched market trends and property values to provide informed advice and support to clients.
  • Maintained and updated CRM systems to track buyer activity, manage client information, and monitor sales progress.
  • Supported marketing initiatives by coordinating online listings, brochures, and social media promotions to maximise property exposure.
  • Delivered a high standard of customer service while ensuring compliance with industry regulations and best practices.

Property Manager

Morton Real Estate
10.2024 - 03.2025
  • Proficient in using Our Property Software to manage property portfolios, track tenant activity, and streamline administrative tasks.
  • Handled arrears management, including monitoring payments, liaising with tenants, and coordinating recovery efforts.
  • Coordinated property maintenance requests, ensuring timely repairs and facilitating large-scale renovation projects.
  • Facilitated commercial building defect inspections, collaborating with contractors to assess and resolve issues promptly.
  • Acted as the primary point of contact for all tenant and landlord correspondence, maintaining clear communication and resolving inquiries effectively.
  • Conducted thorough ingoing and outgoing condition reports, documenting property condition to ensure transparency and resolve disputes at tenancy start and end.
  • Ensured full compliance with NSW legislation, including regular checks for smoke alarm functionality and maintaining up-to-date pool compliance certificates for all properties.
  • Liaised with strata management for apartment complexes to address common property concerns, resolve issues, and ensure smooth operation of shared spaces.
  • Conducted lease renewals by negotiating favorable terms, ensuring tenant retention, and driving business growth.
  • Regularly attended team meetings to track KPIs, align goals, and ensure proactive strategies to meet and exceed performance expectations.

Executive Assistant

Belle Property
04.2022 - 10.2024
  • Prepared properties for sale by arranging quotes and overseeing styling.
  • Managed compliance paperwork in alignment with REINSW requirements.
  • Oversaw daily operations to ensure seamless communication across departments.
  • Coordinated property photoshoots and video productions to showcase listings effectively.
  • Liaised with vendors to finalize marketing proofs and materials.
  • Personally distributed DL cards throughout the local area to increase brand presence.
  • Designed marketing collateral, including booklets and brochures, to support sales efforts.
  • Monitored targets and KPIs, implementing strategies to achieve business goals.
  • Managed social media platforms, including Instagram, LinkedIn, and Facebook, to enhance brand presence.
  • Compiled and sent vendor reports following Saturday inspections to keep stakeholders informed.
  • Attended all inspections to assist in property viewings and client engagement.
  • Managed buyer database to ensure effective follow-up and relationship building.
  • Created and sent weekly EDMs to the database to maintain engagement.
  • Compiled paperwork for all market appraisals to prospective vendors.
  • Participated in regular training sessions at Belle Property Head Office to enhance professional development.
  • Oversaw team calendars and arranged appointments to optimize scheduling.
  • Partnered with senior staff to expand services in new market areas, handling property styling, marketing initiatives, and appointment scheduling.
  • Coordinated pre-settlement inspections with successful purchasers.
  • Facilitated the exchange process following an offer of acceptance.
  • Used software such as Pricefinder, RP Data, Canva, Agentbox, Realtair, REIForms, id4me.com, and much more.

Property Manager

Belle Property
04.2022 - 10.2024
  • Managed a portfolio of roughly 140 properties with the aim to increase to 190-200 in 6 to 9 months.
  • Worked alongside the BDM to onboard new managements that came into the business.
  • Facilitated conflict resolution between tenants and landlords, addressing issues promptly to maintain positive relationships.
  • Prepared documentation and evidence for NCAT hearings, ensuring compliance and thorough representation.
  • Assisted in managing property renovations, overseeing projects to enhance property appeal and readiness for the market.
  • Provided up-to-date rental appraisals to landlords, utilizing market analysis to inform pricing strategies.
  • Conducted regular property inspections to assess condition and compliance, ensuring high standards are maintained.
  • Streamlined tenant communications, responding to inquiries and concerns to foster a positive living environment.
  • Maintained accurate records of tenant interactions, property transactions, and maintenance activities to ensure operational transparency.
  • Used software such as Property Tree, PropertyMe, Inspection Manager, RP Data and much more.

Assistant Property Manager

Belle Property
04.2022 - 10.2024
  • Co-managed a portfolio of roughly 190 properties alongside Senior Property Manager.
  • Prepared leasing documents, processed maintenance requests, and coordinated with vendors for repairs.
  • Conducted regular routine property inspections and managed tenant communications.
  • Implemented rent increases in accordance with legislation.
  • Analyzed tenant needs and market trends to optimize property management strategies, resulting in improved tenant satisfaction and retention rates.
  • Streamlined maintenance request process, reducing response time and enhancing overall property value.
  • Meticulously prepared leasing documents and conducted thorough property inspections, ensuring compliance and maintaining property standards.
  • Coordinated maintenance and repair work, liaising with contractors and vendors to ensure timely service delivery.
  • Responded promptly to tenant inquiries and concerns, fostering positive tenant relationships and retention.
  • Marketed available properties through various channels, including online listings and open houses, to attract prospective tenants.
  • Negotiated lease agreements and renewals, ensuring favorable terms for both landlords and tenants.
  • Maintained accurate records of property transactions, tenant communications, and financial reports.

Property Manager

Luschwitz Real Estate
06.2021 - 03.2022
  • Managed a portfolio of 140 properties in collaboration with a Senior Property Manager, ensuring smooth operations and tenant satisfaction.
  • Led the restructuring of the Property Management department’s systems, implementing more efficient processes and procedures.
  • Reduced arrears from $210K to $10K within three months through effective financial management and negotiation.
  • Prepared and submitted detailed applications and documentation for NCAT tribunal hearings, ensuring compliance with legal requirements.
  • Negotiated and resolved disputes between tenants and owners, achieving fair outcomes in accordance with property legislation.
  • Provided 24/7 emergency repair services, ensuring prompt responses to tenant issues and minimizing downtime.
  • Coordinated major renovations on rental properties, adhering to budget and timeline constraints, with minimal disruption to tenants.
  • Sourced and onboarded reliable tradespeople (plumbers, roofers, electricians), improving service quality and cost-effectiveness for the department.
  • Prepared lease renewal agreements and managed communication between tenants and landlords.
  • Liaised with local councils for tree removal applications and other necessary property approvals.
  • Maintained accurate compliance records, including water efficiency tests, smoke alarm inspections, and pool compliance certificates.
  • Proficient with Property Tree, Inspection Manager, Inspect Real Estate, Rental Bonds Online, Microsoft Office, and Apple Mac.
  • Completed CPD (Continuing Professional Development) to ensure up-to-date knowledge of industry best practices and legal requirements.

Property Officer

Allen and Sheppard
09.2019 - 05.2021
  • Managed a portfolio of over 200 properties in collaboration with the Property Manager.
  • Provided excellent communication and support to landlords and tenants, responding to emails, phone calls, and ensuring strong relationships.
  • Coordinated and conducted routine property inspections, documenting detailed reports to ensure compliance with REINSW regulations and protect landlord investments.
  • Managed outgoing inspections, ensuring properties were returned in the same condition as at the commencement of tenancy.
  • Negotiated with landlords and tenants to resolve discrepancies prior to bond release, ensuring smooth resolution of disputes.
  • Organized and executed ingoing inspections, preparing comprehensive reports for new tenancies.
  • Addressed and resolved general landlord and tenant inquiries efficiently and professionally.
  • Handled tenant complaints and enforced occupancy rules to maintain property standards.
  • Oversaw property repairs, regular maintenance, and ensured timely completion of necessary tasks.
  • Managed property renovations for landlords, collaborating with tradespeople to ensure quality and timely completion.
  • Coordinated with bank valuers and facilitated access for property valuations.
  • Led the preparation process for property sales, working closely with tenants, salespeople, and landlords to ensure smooth transactions.

Leasing Consultant

McGrath Estate Agents
11.2017 - 09.2019
  • Conducted private inspections and Saturday open homes, managing the full leasing process for senior property managers.
  • Handled all rental enquiries via email, phone, walk-ins, and prospect databases, matching tenants with suitable properties.
  • Collected, processed, and assessed rental applications, assisting landlords with tenant selection.
  • Provided weekly feedback to management from open home inspections and updated internal systems accordingly.
  • Prepared and executed lease agreements and special conditions under landlord instruction, in accordance with REINSW guidelines.
  • Witnessed and signed lease contracts with tenants, ensuring compliance and accurate documentation.
  • Arranged and conducted ingoing inspections, preparing detailed condition reports.
  • Managed day-to-day landlord and tenant enquiries, including complaints and occupancy rule enforcement.
  • Advertised rental properties through social media, realestate.com.au, domain.com.au, and agency websites.
  • Maintained landlord and tenant relations through regular communication via email and phone.
  • Performed routine and outgoing inspections, documenting and reporting on property conditions.
  • Prepared tenancy welcome packs, coordinated utility connections, and ensured all lease documentation and keys were ready before move-in.
  • Managed filing systems and archived property management files for compliance and easy retrieval.
  • Utilised property management software including REST, CoreLogic, Inspection Manager, Inspect Real Estate, FileSmart, and Microsoft Office.

Front Office Manager

McGrath Estate Agents
11.2017 - 09.2019
  • Managed all rental enquiries via email, phone, walk-ins, and prospect databases, matching tenants with suitable properties.
  • Provided weekly feedback reports to management based on open home inspections, ensuring market trends were reflected in strategy updates.
  • Prepared lease agreements and special conditions in accordance with REINSW guidelines under landlord instruction.
  • Welcomed new business clients and provided a professional first point of contact for all office visitors.
  • Handled high-volume phone and email correspondence, ensuring efficient redirection and response.
  • Maintained office filing systems, document management, and general office presentation.
  • Prepared boardrooms for client meetings and contract signings, ensuring a professional and welcoming environment.
  • Coordinated hospitality services for client meetings, including lunches and catering.
  • Assisted with online marketing, including website updates, newsletters, social media content, and property advertisements.
  • Organised open home materials such as flyers, signboards, and promotional displays.
  • Wrote and edited property advertising copy for online property portals.
  • Represented the agency at local community events and promotional activities.
  • Supported prospecting efforts, including letterbox drops and local marketing campaigns.
  • Managed redirection of bills, strata documents, and mail for both property management and sales departments.
  • Assisted in property styling and staging for new listings, including physical setup and furniture movement in support of the business owner.

Education

High School Education -

St. Leo’s Catholic College

Diploma - Interior Design

Interior Design Institute
01-2025

Skills

  • Customer Service
  • Skilled Multi-tasker
  • Organization Skills
  • Leadership
  • High Pressure Situations
  • Time Management
  • Critical Thinking
  • Communication
  • Problem Solving
  • Interpersonal Skills

Certification

Certificates – Real Estate License

Timeline

Sales Associate

The Cavill Group
03.2025 - Current

Property Manager

Morton Real Estate
10.2024 - 03.2025

Executive Assistant

Belle Property
04.2022 - 10.2024

Property Manager

Belle Property
04.2022 - 10.2024

Assistant Property Manager

Belle Property
04.2022 - 10.2024

Property Manager

Luschwitz Real Estate
06.2021 - 03.2022

Property Officer

Allen and Sheppard
09.2019 - 05.2021

Leasing Consultant

McGrath Estate Agents
11.2017 - 09.2019

Front Office Manager

McGrath Estate Agents
11.2017 - 09.2019

High School Education -

St. Leo’s Catholic College

Diploma - Interior Design

Interior Design Institute

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Giaan Wilson