Gia Bao (Brian) NGUYEN
Forest Lake,Australia
Summary
- To extend my excellent Customer Service proficiency as well as communication skills and to earn great experiences for my future career. I am always up to, and exciting challenges and love to learn. I am looking to expand my knowledge.
- I've been in Australia for the past five years, and I used to be located in Sydney before. I just moved to Brisbane because of personal matters.
- Engaging in team working.
- Flexible, organised, enthusiastic, friendly and kind team member.
- Fast learner, willing to knowledge something new and always learn from mistakes.
- Fluent in English and Vietnamese.
- Advanced English.
- Graduated Barista course at First Shot Barista Training
Overview
5
5
years of professional experience
Work History
Barista
THE STABLE DULWCIH HILL CAFÉ
05.2023 - 03.2024
- Basic latte art
- Handle 4-5kg a day.
Manager
THE STABLE DULWCIH HILL CAFÉ
05.2023 - 03.2024
- Cash handling
- Setting up tables and chairs
- Taking orders
- Serving drinks and food to their table.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
Crew member
BURGER ANONYMOUS & TACO ANONYMOUS CAMPSIE
10.2022 - 05.2023
- Preparing burger and kitchen hand
- Cashier and customer service
- Stock up
- Advance in food safety and food handling regulation
- Excellent manage and leadership kitchen
- Team building, create a fun environment.
FOH and BOH crew member
HUNGRY JACKS CIRCULAR QUAY
01.2020 - 02.2023
- Cash handling
- Preparing burger and drinks, and fried food
- Stock up
- Team building, create a fun environment
- Advance in food safety and food handling regulation
- Maintaining customers’ satisfaction in a high level
- Excellent manage and leadership kitchen.
Waitress
HARRY’S HOUSE CAFÉ
01.2021 - 01.2022
- Cash handling
- Setting up tables and chairs
- Taking orders
- Serving drinks and food to their table.
Barista
HARRY’S HOUSE CAFÉ
01.2021 - 01.2022
- Basic latte art
- Handle 4-5kg a day.
Crew member
HOT STAR BANKSTOWN
01.2019 - 01.2020
- Preparing fried food and kitchen hand
- Stock check and ordering
- Stock up
- Cashier and customer service
- Maintaining safety and food quality standards
- Maintaining customers satisfaction at high level and handling complaints.
Education
Bachelor of Information and Communication Technology -
Western Sydney University
03.2024
High school Diploma -
Chester Hill high school
01.2022
Skills
- Product Displays
- Pos Systems
- Hospitality Service Expertise
- Exceptional Customer Service
- Table Setting Knowledge
- Cash Handling
- New Hire Training
- Espresso Machine Operations
- Coffee And Tea Expertise
- Staff Management
- Opening And Closing Coordination
- Supply Ordering
- Coffee Machinery
- Flexible and Adaptable
- Multitasking
- Organization
- Communication
- Problem-Solving
- Decision-Making
- Training & Development
- Supervision and leadership
- Friendly, Positive Attitude
Availability
Able to start immediately., available, available, available, available, available, unavailable, unavailable
References
Mei Hong Lau, Restaurant Manager, 0401 632 547
Languages
English
Professional
Vietnamese
Full Professional
Timeline
Barista
THE STABLE DULWCIH HILL CAFÉ
05.2023 - 03.2024
Manager
THE STABLE DULWCIH HILL CAFÉ
05.2023 - 03.2024
Crew member
BURGER ANONYMOUS & TACO ANONYMOUS CAMPSIE
10.2022 - 05.2023
Waitress
HARRY’S HOUSE CAFÉ
01.2021 - 01.2022
Barista
HARRY’S HOUSE CAFÉ
01.2021 - 01.2022
FOH and BOH crew member
HUNGRY JACKS CIRCULAR QUAY
01.2020 - 02.2023
Crew member
HOT STAR BANKSTOWN
01.2019 - 01.2020
Bachelor of Information and Communication Technology -
Western Sydney University
High school Diploma -
Chester Hill high school
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