Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GIACOMO FERNANDEZ

Kangaroo Point Brisbane

Summary

Experienced hospitality professional with a strong background in hotel and restaurant operations. Skilled in delivering exceptional guest service, managing daily operations, and leading teams to achieve high standards of cleanliness and efficiency. Known for a positive attitude, reliability, and a commitment to creating memorable guest experiences with a proven ability to adapt to diverse environments and exceed guest expectations.

Overview

4
4
years of professional experience

Work History

Housekeeping

Stamford Plaza Hotel
08.2025 - Current
  • Clean and present guest rooms to the highest luxury standards, meticulously attending to every surface—from polished marble floors and gleaming bathroom fixtures to high-dusting vents and light switches.
  • Begin cleaning in the bathroom—considered the most critical area—to ensure sinks, showers, and toilets reflect absolute hygiene before proceeding with beds, dusting, and other tasks.
  • Make beds with precise, hotel-folded corners using high-thread-count linens. Replace and arrange duvets, towels, and amenities according to brand expectations.
  • Ensure every detail enhances guest comfort and decor: arranged toiletries, furniture symmetry, ambient fragrances, and little extras—like chocolates or personalised notes—create a welcoming atmosphere.
  • Anticipate and cater to guest preferences—such as pillow types or additional pillows, hypoallergenic options, and VIP touches—without needing to be asked.
  • Follow strategic routines to optimize room turnaround time—cleaning high-touch, high-impact areas first and using timed flow to maintain both speed and thoroughness.
  • Adhere to safety, hygiene, and housekeeping SOPs—including PPE protocols and secure handling of cleaning materials. Report maintenance issues, hazards, or safety problems immediately.
  • Work closely with housekeeping supervisors, inspectors, maintenance staff, and front desk to ensure timely room readiness and guest care. Maintain carts and stock supplies efficiently.
  • Perform physically demanding tasks—lifting, bending, and maneuvering linens and equipment—while maintaining a polished appearance and friendly demeanor.

Receptionist

Hilton Garden
08.2024 - 07.2025
  • Greet guests warmly, handle check-ins and check-outs, issue room keys, and ensure a seamless first impression.
  • Manage reservations, modifications, and cancellations while maintaining up-to-date guest records in the hotel system. Answer incoming calls and respond to guest inquiries about services, amenities, rates, and local attractions.
  • Process payments, balance front desk transactions, and generate daily reports or bills.
  • Coordinate with housekeeping, maintenance, and other departments to address guest needs and optimize their stay.

Housekeeping Supervisor

Casa Andina
01.2024 - 08.2024
  • Oversee daily housekeeping operations, assigning tasks and schedules to ensure cleanliness standards are met.
  • Conduct inspections of guest rooms and public areas to maintain compliance with hotel brand quality and hygiene standards.
  • Train and mentor housekeeping staff in cleaning procedures, safety protocols, and service expectations.
  • Manage inventory of linens, cleaning supplies, and equipment ordering as needed to maintain operations within budget.
  • Respond to guest housekeeping concerns or complaints swiftly and professionally, collaborating with management when necessary.

Waiter

Gelateria Laritza D
10.2022 - 12.2023
  • Greet guests warmly, seat them, share menus and explain daily specials. Take and communicate accurate food and beverage orders.
  • Deliver meals and drinks promptly while ensuring correct presentation and order accuracy.
  • Check in with guests during their meal to confirm satisfaction and resolve any issues proactively.
  • Process payments using POS systems, split checks, and maintain cleanliness by preparing and clearing tables.

Waiter

Pizzeria San Remo
08.2021 - 09.2022
  • Greet and seat guests warmly, presenting menus and creating a welcoming first impression. Take and accurately relay food and beverage orders to kitchen and bar staff.
  • Serve meals and drinks promptly and courteously, checking in to ensure guest satisfaction.
  • Handle guest inquiries and complaints professionally and efficiently, aiming to resolve issues promptly.
  • Prepare and clear tables, manage opening/closing duties, process payments accurately, and maintain cleanliness in dining areas.

Education

Business Administration

Universidad Privada del Norte

Skills

  • Hospitality Service Expertise
  • Operational Efficiency
  • Attention to Detail
  • Adaptability
  • Analytical Thinking
  • Creative Solutions
  • Positive Attitude
  • Physical fitness
  • Housekeeping collaboration

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Housekeeping

Stamford Plaza Hotel
08.2025 - Current

Receptionist

Hilton Garden
08.2024 - 07.2025

Housekeeping Supervisor

Casa Andina
01.2024 - 08.2024

Waiter

Gelateria Laritza D
10.2022 - 12.2023

Waiter

Pizzeria San Remo
08.2021 - 09.2022

Business Administration

Universidad Privada del Norte

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