Giacomo Gamberini
Melbourne,VIC
Summary
Results-driven manager with expertise in leadership development and operational efficiency. Proven track record in enhancing team performance and ensuring customer satisfaction in fast-paced dining environments. Dynamic manager skilled in problem-solving and staff training. Successfully managed daily operations, resolved customer complaints, and fostered a collaborative environment to deliver exceptional dining experiences. Committed to driving operational excellence and enhancing customer relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Grossi Florentino
Melbourne, VIC
06.2022 - Current
- Managed daily restaurant operations and ensured efficient service delivery.
- Trained and supervised staff to enhance team performance and customer satisfaction.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained detailed records of sales transactions and daily shift reports.
Section Waiter
Ombra
Melbourne, VIC
02.2022 - 06.2022
- Provided exceptional table service to enhance guest dining experiences.
- Assisted in menu knowledge to recommend food and beverage pairings.
- Processed customer orders accurately and efficiently using POS system.
- Handled cash transactions accurately and responsibly.
Restaurant Waiter
Baci Crown
Melbourne, VIC
02.2022 - 06.2022
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to ensure order accuracy.
- Handled guest inquiries and resolved issues efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Tractor Driver
Mitolo Family Farm
Riverland, SA
08.2020 - 06.2021
- Operated tractors to transport materials across job sites efficiently.
Section Waiter
Red Spice Road
Melbourne, VIC
12.2019 - 03.2020
- Delivered food orders to tables in a timely manner.
- Organized multiple tasks efficiently while providing excellent customer service.
Waiter
Very Italian Pizza
Rotterdam, Netherland
03.2019 - 10.2019
- Provided attentive service to guests in a fast-paced dining environment.
Restaurant Waiter
Cumbria Grand Hotel
Grange Over Sands, England
06.2018 - 02.2019
- Took accurate food and beverage orders from guests.
Education
High School Diploma -
Istituto Superiore Pacinotti-surveyor
Bologna, Italy06-2013
Skills
- Leadership development
- Problem solving
- Staff training
- POS systems
- Customer relationship management
- Reservation handling
- Conflict resolution techniques
- Pre-shift walk-through
- Conflict resolution
Languages
Italian
Native/ Bilingual
English
Full Professional
Certification
- WSET level 1 Award in Wines
- AAPOLY Diploma of Hospitality Management
Timeline
Manager
Grossi Florentino
06.2022 - Current
Section Waiter
Ombra
02.2022 - 06.2022
Restaurant Waiter
Baci Crown
02.2022 - 06.2022
Tractor Driver
Mitolo Family Farm
08.2020 - 06.2021
Section Waiter
Red Spice Road
12.2019 - 03.2020
Waiter
Very Italian Pizza
03.2019 - 10.2019
Restaurant Waiter
Cumbria Grand Hotel
06.2018 - 02.2019
High School Diploma -
Istituto Superiore Pacinotti-surveyor
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