Giada Braghini
Front Office Coordinator
Perth,WA
Summary
A motivated and proactive office professional with experience in managing front desk operations, customer service, and supporting office teams. Skilled in appointment scheduling, handling inquiries, and maintaining organized systems. Known for strong communication, attention to detail, and ensuring smooth office workflows. Eager to apply my organizational skills and dedication to providing excellent support in a dynamic office environment.
Overview
16
16
years of professional experience
Work History
Dental Front Office Coordinator
Acts Dental
06.2024 - Current
- Oversee day-to-day front office operations, ensuring efficient and smooth workflow.
- Lead and train front office staff, providing guidance on best practices for patient interactions and office procedures.
- Schedule patient appointments, coordinate with dental professionals, and manage treatment plans.
- Responsible for managing the dentist’s appointment book, ensuring all schedules are organized and patient appointments are efficiently allocated.
- Look after all aspects of front office procedure implementation, ensuring consistent adherence to clinic policies and best practices.
- Handle patient inquiries, resolve concerns, and provide exceptional customer service.
- Process payments, handle insurance claims, and maintain accurate patient records.
- Monitor front office inventory, ensuring the clinic is always well-equipped.
- Implement front office policies to improve operational efficiency and enhance the patient experience.
Dental Front Office Coordinator
JC Dental Como
10.2023 - 06.2024
- Managed front desk operations, ensuring smooth office workflows and delivering excellent customer service.
- Handled incoming calls, emails, and in-person inquiries, scheduling appointments, and addressing patient concerns.
- Coordinated communication between clients and team members, ensuring timely responses and service delivery.
- Processed payments and managed billing systems, ensuring accuracy and proper documentation.
- Maintained office organization by executing opening and closing procedures, managing office supplies, and ensuring a clean and functional workspace.
Dental Front Office Coordinator
EDental Perth
01.2022 - 10.2023
- Managed all administrative aspects of the front office, including answering calls, scheduling appointments, and managing patient records.
- Assisted in maintaining office efficiency by handling daily administrative tasks, including document filing, payment processing, and maintaining patient logs.
- Delivered excellent customer service, addressing patient inquiries and concerns in a timely and professional manner.
- Ensured that office systems were updated and organized, contributing to smooth daily operations.
- Trained and supported new staff, ensuring that they gained a solid understanding of office procedures and systems.
Receptionist and Assistant Property Manager
HouseSmart Real Estate
03.2021 - 01.2022
- Provided full administrative support to the property management team, managing client communications and coordinating property viewings and inspections.
- Assisted with document management, including scanning, emailing, and maintaining client files.
- Processed payments and handled correspondence, ensuring timely responses to client inquiries and requests.
- Performed general office duties such as filing, answering phones, and scheduling meetings, ensuring smooth workflow within the team.
- Supported team members by assisting with property maintenance and managing tenant communications.
Education
High School Diploma -
Diploma of Surveyor G.B. Aleotti
Ferrara, Italy07-2001
Skills
- Appointment Scheduling & Calendar Management
- Customer Service & Client Relations
- Communication & Correspondence (Phone, Email, In-Person)
- Document Management & Filing Systems
- Payment Processing & Transaction Management
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Time Management & Multitasking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Dental Front Office Coordinator
Acts Dental
06.2024 - Current
Dental Front Office Coordinator
JC Dental Como
10.2023 - 06.2024
Dental Front Office Coordinator
EDental Perth
01.2022 - 10.2023
Receptionist and Assistant Property Manager
HouseSmart Real Estate
03.2021 - 01.2022
High School Diploma -
Diploma of Surveyor G.B. Aleotti
Similar Profiles
Jillian HuangJillian Huang
Dental Receptionist at Acts Dental PerthDental Receptionist at Acts Dental Perth
TATE ANDREWS, MBATATE ANDREWS, MBA
Chief Financial Officer at ACTS DENTAL MANAGEMENTChief Financial Officer at ACTS DENTAL MANAGEMENT
John RezkJohn Rezk
HR Manager at ACTS Advanced Construction Technology Services (ACTS)HR Manager at ACTS Advanced Construction Technology Services (ACTS)