Gia Han Nguyen

Substantial supervisory experience in a hospital or healthcare environment.

• Coordinated communication between clinical, admin staff members and patients.
• Maintained smooth flow of appointments to ensure patients are seen in a timely manner.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Demonstrated leadership skills and knowledge of contemporary human resource management principles.

• Trained new employees on proper use of office equipment and systems.
• Have an Understanding of NMHS values for staff and patients.
• Demonstrated acceptance, empathy and non-bias by acknowledging all cultures and abilities.
• Worked with other team members to ensure a positive and supportive work culture.
• Focused on data analysis to ensure a well operated work environment.

Demonstrated ability to organise and prioritise tasks and work effectively under pressure.

• Entered patient demographic data into the electronic medical record system and registered patients and scheduled appointments.
• Assisted with referrals and prepared medical records for patients.
• Ability to adapt to clinic changes to meet with high demand work flow.
• Managed daily operations of the outpatient clinic consisting of 13 clinics.
• Ordered and maintained supply inventory for clinic office.
• Performed basic office duties such as filing, photocopying, faxing and scanning.
• Maintained confidentiality of records relating to clients' treatment
• Answered phones, responded to inquiries, and directed calls appropriately.
• Monitored incoming emails related to patient scheduling or appointment requests.
• Paid attention to higher priority duties to ensure an operational clinic.

Demonstrated interpersonal skills and ability to effectively communicate with senior departmental officers and members of the public.

• Regularly fulfilled requests from senior clinical staff ensure an efficient workflow
• Notified clinic coordinators and managers of existing concerns that could affect patient care.
• Demonstrated empathy when assisting with patient's enquiry to deliver desirable outcome.

Demonstrated analytical and problem-solving skills.

• Notified of any concerns within clinic that could affect operations and patient care.
• Evaluated existing processes, procedures, and policies to determine where improvements could be made.
• Implemented corrective measures to prevent future occurrences of the same issue.
• Conducted workplace compliance training to reduce liability risks.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Maintained user confidence and protected operations by keeping information confidential.

• Verified patient information and schedules and arrival times.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Managed patient admissions and discharge from hospital to home care, extended care facility or self-care.
• Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
• Attending phone calls for general enquiries and directing calls to correct designations.
• Attending phone calls from ward to enter admissions.
• Prepare necessary documents for patients' medical record to complete admission process on day of surgery.
• Folding outpatient letters and dispatch to mailroom.
• Housekeeping the area with restocking on stationary and other supplies.

• Ensured compliance with local, state, and federal health regulations related to COVID-19 safety protocols.
• Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms.
• Performed regular cleaning and disinfecting of all areas used during screenings according to guidelines.
• Offered information, support and comfort to patient families.
• Performed RAT on arriving visitors.
• Adhered strictly to infection control policies and procedures related to Covid 19 pandemic situation.