Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gia Han Vu

Unit 233 303-307 Castlereagh Street Haymarket,NSW

Summary

Dynamic professional with a proven track record in guest satisfaction and food safety practices, demonstrated during my tenure at The Star Casino. Skilled in guest service and inventory management, I excel in fast-paced environments, ensuring exceptional service delivery. My expertise contributed to a 70% increase in internal hiring, showcasing my ability to mentor and improve team performance.

Overview

6
6
years of professional experience

Work History

Food and Beverage Server

The Star Casino
04.2021 - Current
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
  • Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
  • Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
  • Used point-of-sale systems and completed end-of-shift paperwork accurately.
  • Provide exceptional customer service to VIP guests, building strong relationships to ensure a positive experience.
  • Responsible for fast and efficient service delivery, always striving for perfection in guest interactions

Agency Worker

Hospitality
08.2021 - 02.2022
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Leveraged industry insights to inform decision-making processes and drive positive outcomes for clients.
  • Worked under constant deadlines that required prioritizing tasks and flexible hours.
  • Assisted in the creation of comprehensive reports detailing project results, providing valuable data-driven insights for future endeavors.
  • Provided expert guidance to clients, helping them achieve their goals through tailored strategies and solutions.
  • Played an instrumental role in securing new business opportunities through strategic networking efforts and targeted marketing campaigns.
  • Attended and participated in training, meetings and workshops.
  • Managed multiple projects simultaneously, ensuring consistent delivery of high-quality work on deadline.
  • Balanced boxes on pallets to prevent shifting and damage.
  • Helped maintain accurate production record by documenting run totals and materials used.

Crew Trainer

McDonald's
09.2018 - 11.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
  • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Conducted hands-on demonstrations to teach new recruits proper use of equipment, enhancing safety and efficiency.
  • Improved employee satisfaction with regular feedback sessions and tailored coaching.
  • Enhanced team performance by conducting detailed training sessions on customer service best practices.
  • Developed job-specific competencies and performance standards.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 70%

Cashier Floor Supervisor

Market
11.2019 - 07.2020
  • Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
  • Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Addressed customer complaints effectively, promoting positive resolutions in a timely manner.
  • Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
  • Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Education

Diploma Leadership Management -

Norton Institute
Sydney

Skills

  • Food handling safety
  • Food safety practices
  • Guest satisfaction
  • Guest service
  • Upselling
  • Guest relations
  • Flexible schedule
  • Menu recommendations
  • Drinking age verification
  • Inventory management
  • Special event coordination
  • Complaint handling
  • Cleaning and sanitizing
  • Order management
  • Point of sale
  • POS system operation
  • Guest issue resolution
  • Professional appearance

Languages

Vi
Full Professional
Chinese (Mandarin)
Limited Working
Thai
Elementary

Timeline

Agency Worker

Hospitality
08.2021 - 02.2022

Food and Beverage Server

The Star Casino
04.2021 - Current

Cashier Floor Supervisor

Market
11.2019 - 07.2020

Crew Trainer

McDonald's
09.2018 - 11.2021

Diploma Leadership Management -

Norton Institute

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Gia Han Vu