Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gia Hao Lau

Sydney

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience

Work History

Restaurant Waiter

Chill Restaurant
06.2024 - 12.2024
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.

All- Rounder

Brew Brothers Coffee
03.2023 - 07.2023
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Bar Staff Member

Bath Arms Hotel
07.2022 - 03.2023
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Housekeeping Room Attendant

Mercue Hotel
05.2022 - 09.2022
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Waiter

Sushi Connections
01.2022 - 08.2022
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Waiter

Tan Viet Noodles House
05.2019 - 09.2020
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Scheduled reservations and managed seating arrangements in restaurant

Education

High School Diploma -

Western Sydney University
03.2021

Certificate IV - Information Technology

Abbey Colleage
01-2024

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.

Timeline

Restaurant Waiter

Chill Restaurant
06.2024 - 12.2024

All- Rounder

Brew Brothers Coffee
03.2023 - 07.2023

Bar Staff Member

Bath Arms Hotel
07.2022 - 03.2023

Housekeeping Room Attendant

Mercue Hotel
05.2022 - 09.2022

Waiter

Sushi Connections
01.2022 - 08.2022

Waiter

Tan Viet Noodles House
05.2019 - 09.2020

High School Diploma -

Western Sydney University

Certificate IV - Information Technology

Abbey Colleage

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