Giammarco Celani
Chiswick,NSW
Overview
5
5
years of professional experience
Work History
Client & Risk Analyst
Macquarie Bank
10.2023 - Current
- Work & collaborate with Relationship Managers on deal structuring and packaging of deals
- Utilised effective communication and relationship building skills to assist Relationship Managers and clients representatives via phone and email
- System transformation project work (integration from legacy platform to new platform)
- Data review and analysis for senior management, to further enhance operational efficiencies across the deal lifecycle.
Mortgage Credit Analyst
Macquarie Bank
07.2019 - 10.2023
- Cash flow and financial statement analysis
- Responsible for the assessment and decisioning of residential loan applications for new and existing clients under a Delegated Lending Authority (DLA)
- Reviewed application documents for completion and accuracy and verifying capacity to service within Macquaries policy and regulatory requirements
- Liaised with internal and external stakeholders such as Credit Managers, Business Development Managers and Solicitors
- Communicating with Brokers and Broker Assistants to workshop applications and convey credit decisions
- Analysed the information provided by borrowers such as income, assets, employment and their credit worthiness
- Utilised effective communication and relationship building skills to assist brokers and borrower representatives via phone and email.
Home Loan Settlements Officer
Macquarie Bank
10.2019 - 07.2021
- Assisting solicitors and internal stakeholders with the settlement of home loans
- Training and coaching of new starters in my team
- Leading and managing the implementation of new processes to internal and external stakeholders (Including creating procedures and supporting documentation)
- Engaging with multiple internal and external stakeholders for any Settlement related queries and escalations.
Customer Success Executive
Bottomline Technologies
11.2018 - 10.2019
- Role created to complement my Bachelor of Commerce, with a three pointed focus on customer experience (CX), revenue objectives and the future of Bottomline Technologies
- Design and facilitate customer feedback touch-points, in order to reshape the customer journey
- Collect and analyse market and customer data to measure company performance
- Create and deliver continuous improvement activities that contribute to an increase in customer satisfaction.
Education
Master of Applied Finance With Excellence -
University of New South Wales
04.2024
Bachelor of Commerce -
University of New South Wales
08.2019
Timeline
Client & Risk Analyst
Macquarie Bank
10.2023 - Current
Home Loan Settlements Officer
Macquarie Bank
10.2019 - 07.2021
Mortgage Credit Analyst
Macquarie Bank
07.2019 - 10.2023
Customer Success Executive
Bottomline Technologies
11.2018 - 10.2019
Master of Applied Finance With Excellence -
University of New South Wales
Bachelor of Commerce -
University of New South Wales
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