Giana Kyla Gonzaga
Melton West,VIC
Summary
Early Childhood Education Student. I have an extensive experience in customer service as a former call center agent and a background in teaching. Compassionate Early Childhood Educator with passion for teaching and supporting young students in setting foundation for life-long success. Proven to quickly develop rapport with children through friendly approach, patient demeanor and excellent communication skills. Organized with exceptional work ethic and dedication to completing projects. Skilled in both independently motivated and collaborative team settings.
Overview
3
3
years of professional experience
Work History
Early Childhood Educator
Happy Hippo Kindergarten And Childcare
12.2023 - Current
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Utilized creative teaching strategies to engage students in classroom.
- Incorporated music, art and literature into curriculum.
Technical Support Representative
Sutherland Global Services
09.2022 - 08.2023
- Answering calls relating to customer service concerns and technical issues
- Staying up to date with product knowledge specifically in telco products, such as tv service, internet, and phone service
- Built relationship with client by providing quality calls and excellent customer service.
Part-time Private Tutor
08.2022 - 07.2023
- Planned and prepared hands-on activities according to the children’s educational needs
- Assessed, recorded, and reported children’s development and attainment
- Built positive relationship with parents to involve them in education learning process.
Customer service and Technical Support Specialist
VXI Global Holdings
10.2020 - 05.2022
- Built relationship with client by providing quality calls and excellent customer service
- Assist Customers billing concerns
- Sell telco products.
Education
No Degree - Early Childhood Education
Southern Cross Education Institute
North Melbourne, VIC10.2024
Bachelor of Science - Secondary Education
Monkayo College of Arts, Sciences, And Technology
Philippines06.2022
Skills
- Classroom Organization
- School Policy and Rules Enforcement
- Practical Learning
- Gross Motor Skills
- Relationship Building
- Classroom Management
Timeline
Early Childhood Educator
Happy Hippo Kindergarten And Childcare
12.2023 - Current
Technical Support Representative
Sutherland Global Services
09.2022 - 08.2023
Part-time Private Tutor
08.2022 - 07.2023
Customer service and Technical Support Specialist
VXI Global Holdings
10.2020 - 05.2022
No Degree - Early Childhood Education
Southern Cross Education Institute
Bachelor of Science - Secondary Education
Monkayo College of Arts, Sciences, And Technology
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