Giang Luong
Parkville,VIC
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
32
32
years of professional experience
Work History
General Manager
Bamboo Airways GSA Australia
2022.01 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Sunrise International Services
2011.12 - 2021.12
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Victoria State Manager
Express Travel Group
2001.05 - 2011.10
- Boosted sales through successful marketing and service optimization strategies.
- Negotiated contracts and commercial agreements with favorable terms.
- Tracked performance to identify deficiencies and adjust management strategies.
- Administered budgets with sound cost control plans and expense tracking systems.
VIC/TAS State Manager
Vietnam Airlines Australia Branch Office
1997.03 - 2001.04
- Boosted sales through successful marketing and service optimization strategies.
- Negotiated contracts and commercial agreements with favorable terms.
- Tracked performance to identify deficiencies and adjust management strategies.
- Administered budgets with sound cost control plans and expense tracking systems.
National Sales Manager
Vietnam Airlines Australia Branch Office
1994.10 - 1997.02
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Trained and developed exceptional sales leaders.
Marketing Planning Exc
Marketing Planning Dept, Vietnam Airlines HQD
1991.11 - 1994.10
Education
Associate of Applied Science - System Analysis
Swinburne University of Technology
Melbourne, VIC07.2003
MBA - Management
Swinburne University of Technology
Melbourne, VIC03.2001
Bachelor of Arts - Political Economy
Hanoi National University
Ha Noi05.1991
Skills
- Customer Relationship Management
- P&L Management
- Business Administration
- Staff Supervision
- Business Development
- Customer Relations
- Interpersonal Skills
- Sales Analysis
- Client Relations
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
General Manager
Bamboo Airways GSA Australia
2022.01 - Current
General Manager
Sunrise International Services
2011.12 - 2021.12
Victoria State Manager
Express Travel Group
2001.05 - 2011.10
VIC/TAS State Manager
Vietnam Airlines Australia Branch Office
1997.03 - 2001.04
National Sales Manager
Vietnam Airlines Australia Branch Office
1994.10 - 1997.02
Marketing Planning Exc
Marketing Planning Dept, Vietnam Airlines HQD
1991.11 - 1994.10
Associate of Applied Science - System Analysis
Swinburne University of Technology
MBA - Management
Swinburne University of Technology
Bachelor of Arts - Political Economy
Hanoi National University
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