Giang Le

Work History

Anglicare

06.2023 - Current

Enhanced employee satisfaction by addressing payroll inquiries promptly and accurately, ensuring timely payments.
Ensures that information is correct by entering, checking and maintaining the data in the system and in personnel and other files.
Ensures the accurate and timely running of payroll and relates process in accordance with procedures.
Ensures all New Hires between 70 - 125 each fortnight is crossed check and set up correctly in Payroll system.
Ensures accurate and timely administration of pay and associated records.
Ensure manual timesheet enter through Kronos per fortnight and prepare LSL calc.
Meeting deadline and priorities tasks to ensure organisation can operate and achieve important tasks.
Provide administrative support by answering enquiries through ticketing system, emails and calls. Having a high focus on finding the best solutions and always contribution to reach the best possible outcome.
Taking on extra responsibilities and interest to learn further skills necessary and always having a positive mindset.
Creating relationship with different stakeholders in the People and Culture team by working closely with them to achieve my goal.
Contributes to the overall performance of the payroll team by sharing workload and suggesting improvements.

Anglicare

06.2022 - 06.2023

Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
Improved service quality, addressing client concerns promptly and professionally.
Assist Payroll team to managed Contract Change within the business either change position - location - hours or reporting line approx. 100 per fortnight.
Ensures all New Starters have clearance NDIS approx. 80 per fortnight.
Ensures all New Starters have valid visa and work restrictions for students have visa holder approx. 100 per fortnight.
Provide administrative support by answering enquiries through ticketing system.
Developed comprehensive reporting systems that tracked service delivery progress transparently and efficiently.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Fedex

12.2020 - 10.2021

Conducted regular training sessions for staff members on the proper use of the payroll system, improving overall efficiency within the department.
Implemented new software solutions to streamline data entry, reducing manual input errors and improving overall recordkeeping accuracy.
Optimized payroll process efficiency by regularly reviewing and updating department policies and procedures.
Managed 2 FT payroll admin, providing guidance and mentorship to ensure timely and accurate processing of all payrolls.
Maintaining 5000 plus employees dealing with weekly and monthly paid employees and subcontractors.
Respond to all enquiries both internal and external customers and clarify any discrepancies.
Maintain employee records, ensuring accurate deductions, withholdings, and benefit calculations.
Processed payroll garnishments such as tax liens and child support.
Responded to employee inquiries to provide information regarding payroll deductions and related issues.
Managed employee records on database to maintain accuracy and updated information.
Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.

TNT

01.2004 - 10.2020

Enhanced employee satisfaction by addressing payroll inquiries promptly and accurately, ensuring timely payments.
Resolved payroll discrepancies by collecting and analyzing information.
Completed payroll accurately and timely to meet employee expectations.
Maintained employee privacy and protected payroll operations by keeping all information confidential.
Developed and implemented payroll procedures to streamline workflow.
Assisted with recruitment and onboarding of new employees.
Performed data entry tasks and maintained accurate records of employee payroll information.
Responded to employee questions and requests for information in timely and knowledgeable fashion.
Updated employee files with new details such as changes in address or salary levels.
Ensure all New Starters set up in Payroll system in timely manner approx. 60 per week.
Updated all the change roles - position change - status change and ensure the leaves transfer correctly approx. 50 per week.
All systems are back up in accordance with requirements and data properly processed.