Gia Nghi Trieu
Student
Sunshine,NSW
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
Phở Tàu Bay
11.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Grocery Clerk
Arc Asian Grocers
06.2023 - 10.2023
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
Nothing - English
Greenwich College
Melbourne, VICSkills
- Service Quality
- Food presentation
- Order Taking
- Cleanliness
- Order Management
- Customer Service
- Order Accuracy
- Accurate money handling
Languages
Vietnamese
Full Professional
English
Professional Working
Chinese (Cantonese)
Elementary
Timeline
Restaurant Waiter
Phở Tàu Bay
11.2023 - Current
Grocery Clerk
Arc Asian Grocers
06.2023 - 10.2023
Nothing - English
Greenwich College
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