Summary
Overview
Work History
Education
Skills
Visa
Timeline
Generic

Gianluca Cicala

Mosman,NSW

Summary

Proven leader with a track record of enhancing team productivity and efficiency in different restaurants through innovative workflow organization and clear goal setting. Skilled in operations management and staff development, adept at fostering a culture of excellence and building strong relationships. Demonstrates a commitment to continuous improvement and employee motivation, ensuring high levels of customer satisfaction and repeat business.

Overview

12
12
years of professional experience

Work History

Supervisor

Enoteca 128
02.2024 - 09.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Assistant Manager

Machiavelli
09.2017 - 04.2024
  • Established team priorities, maintained schedules and monitored performance.
  • Generated repeat business through exceptional customer service
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business

Waiter- Supervisor

Ventuno Restaurant
Sydney
08.2012 - 03.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Education

Diploma -

Istituto Tecnico Buonarotti
Guspini Sardegna

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Staff Development
  • Processes and procedures
  • Operations Management
  • Policy Enforcement
  • Priority management
  • Problem-Solving

Visa

Australia citizen

DOB 27/06/1987

Timeline

Supervisor

Enoteca 128
02.2024 - 09.2024

Assistant Manager

Machiavelli
09.2017 - 04.2024

Waiter- Supervisor

Ventuno Restaurant
08.2012 - 03.2017

Diploma -

Istituto Tecnico Buonarotti

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Gianluca Cicala