Gianna Bertoncini
Dianella,WA
Summary
Results-driven professional with over 15 years of experience in managing customer relationships and team dynamics, now seeking a new challenge.
Always demonstrates positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Business Owner
Veeos Foods
Balcatta, WA
06.2010 - Current
- Established robust customer relationship management practices to enhance client satisfaction.
- Coordinated promotional events that increased community engagement and brand visibility.
- Trained and mentored staff to foster a productive and motivated team environment.
- Created and maintained standard operating procedures to ensure business consistency.
- Developed partnerships with local businesses to expand market reach and collaboration.
- Oversaw daily operations of the business and provided guidance when needed.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Resolved conflicts between employees or customers in a timely manner.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Operated cash registers to process customer purchases accurately and efficiently.
- Greeted customers courteously and assisted them with their queries.
- Stocked shelves with merchandise according to company guidelines while maintaining neatness and cleanliness standards.
- Answered phone calls promptly and handled inquiries from customers courteously while adhering to company policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Created displays to attract customers attention and boost sales.
- Monitored expiration dates on products to avoid spoilage.
Education
Certificate IV in Hospitality And Tourism -
Bentley TAFE
WA12-1994
Skills
- Customer relationship management
- Team building
- Employee training
- Standard operating procedures
- Effective communication
- Customer relations
- Staffing oversight
- Driven and determined
- Attention to detail
Timeline
Business Owner
Veeos Foods
06.2010 - Current
Certificate IV in Hospitality And Tourism -
Bentley TAFE