Gianni Didone
Epping
Summary
Italian background with a hardworking, strong organizational skills. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Warehouse Manager
Smenco
02.2022 - Current
- Assisted in inventory management using warehouse management systems.
- Operated equipment to move goods safely throughout the facility.
- Adapted quickly to changing priorities and tasks during peak operation periods.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Learned and adhered to safety protocols in warehouse operations.
- Supported shipment preparation by organizing and labeling packages effectively.
Warehouse Manager /Senior Customer Service Representative
Welding Guns of Australia
06.2017 - 01.2022
- Operated material handling equipment to move goods safely throughout the facility.
- Collaborated with team members to maintain a clean and efficient workspace.
- Implemented training programs for new staff, enhancing team productivity and performance.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
- Streamlined data entry processes to enhance efficiency and reduce errors.
Customer Service Representative
Cigweld
03.2011 - 05.2017
- Trained new staff on company policies and customer service best practices.
- Collaborated with team members to streamline processes, enhancing overall service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Managed high volumes of inbound calls while maintaining quality standards and customer satisfaction.
- Assisted in the development of data entry processes to enhance efficiency.
Education
Certificate of Civil Engineering
Nmit
Preston03-2008
Skills
- Shipping and receiving
- Forklift operations
- Warehouse operations
- Inventory and stocking
- Delegating work
- Order picking and processing
- Employee safety
- Mentoring and training
- Heavy lifting
- Logistics
- Goal setting
- Customer service
- Active listening
Languages
English
Native or Bilingual
Italian
Professional Working
Timeline
Warehouse Manager
Smenco
02.2022 - Current
Warehouse Manager /Senior Customer Service Representative
Welding Guns of Australia
06.2017 - 01.2022
Customer Service Representative
Cigweld
03.2011 - 05.2017
Certificate of Civil Engineering
Nmit