Gia Thinh Huynh
Surry Hills
Summary
Professional with extensive experience in guest services, possessing strong interpersonal and communication skills. Known for reliability, flexibility, and collaborative approach to achieving results. Skilled in managing front desk operations, resolving guest inquiries, and ensuring positive visitor experience. Recognized for adaptability and proactive attitude in dynamic environments.
Overview
6
6
years of professional experience
Work History
Front of House Staff Member
Trippas White Group
06.2021 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
Sales Assistant
Myers Industries
03.2024 - 02.2025
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Food and Beverage Attendant
The Star Casino
10.2021 - 03.2024
- Maintained clean and organized service areas to comply with hygiene and health regulations.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Food and Beverage Supervisor
Eat Fuh
12.2020 - 06.2021
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Front of House Staff Member
Roll’d Vietnamese
01.2019 - 12.2020
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reduced wait times for customers by efficiently managing tables turnover rates during high-volume shifts.
- Monitored food quality and freshness throughout day.
Education
Bachelor of Business - Hospitality And Tourism Management
Kaplan Business School
Sydney, NSW08-2026
Skills
- Patience and tolerance
- Guest relations
- Complaint handling
- Administrative tasks
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Problem-solving skills
- Organizational skills
- Flexibility
Languages
Vietnamese
Native or Bilingual
Interests
- Cooking
- Camping
- Drawing and Painting
- Food Photography
- Enjoy creating and following travel blogs and vlogs
- Blogging
- Baking
- Blogging/Vlogging
- Gym Workouts
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Food Tourism
- Hiking
- Team Sports
- Swimming
- Kayaking
Timeline
Sales Assistant
Myers Industries
03.2024 - 02.2025
Food and Beverage Attendant
The Star Casino
10.2021 - 03.2024
Front of House Staff Member
Trippas White Group
06.2021 - Current
Food and Beverage Supervisor
Eat Fuh
12.2020 - 06.2021
Front of House Staff Member
Roll’d Vietnamese
01.2019 - 12.2020
Bachelor of Business - Hospitality And Tourism Management
Kaplan Business School
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