Gia Trung Dao
Prospect,Australia
Summary
Enthusiastic and detail-oriented professional pursuing a Master of Business Analytics at Kaplan Business School. Currently in the Graduate Rotation Program at DHL Supply Chain, gaining extensive knowledge in logistics, transport, and warehousing. Previous experience as a Sales Associate at EB Games developed strong customer service and sales skills. Passionate about leveraging analytics and supply chain expertise to drive efficiency and business outcomes.
Overview
8
8
years of professional experience
Work History
Graduate Rotation Program
DHL Supply Chain
02.2024 - Current
- Storeperson: Warehouse operations (order picking, labeling, inventory navigation).
- Superuser: UAT testing of Manhattan WMS; identified bugs and validated system functions.
- Safety: Built Power BI dashboard for incident reporting and supported safety audits.
- OMS: Assisted in KPI governance and standardized reporting inputs.
- Supervisor: Partnered with Linehaul team to digitize freight tracking and centralize processes.
Sales Associate
EB Games
08.2022 - 02.2024
- Delivered excellent customer service and assisted with product inquiries.
- Handled sales transactions and maintained accurate inventory records.
- Contributed to achieving sales targets and organized promotional events.
Member of IBP
Auburn University
06.2017 - 12.2017
- Assisted staff with administrative tasks and student engagement events.
Education
Master of Business Analytics - Business Analytics
Kaplan Business School
10-2025
Bachelor of Commerce - Supply Chain Management
University of Wollongong
Wollongong, NSW09-2022
Skills
- Data Entry & Processing
- Power BI & Dashboard Reporting
- SQL & Excel
- Transport & Linehaul Operations
- 3PL & 4PL Warehousing
- Inventory Management
- Team Management
- Problem Solving & Communication
- Bilingual: English & Vietnamese (learning French)
- Multitasking
- Teamwork and collaboration
- Scenario planning
Accomplishments
- Used Query to develop tracking map for Pallet Network and Carton Network within Linehaul
- Collaborated with Solution Design team in building tracking data for the new conveyor belt.
Languages
English
Full Professional
Vietnamese
Native or Bilingual
French
Limited Working
Interests
- Artificial Intelligence (AI) and Machine Learning
- Buhurt
- I participate in a variety of outdoor recreational activities
- Tennis
- Photography
- Strategy Games
- Video Gaming
Timeline
Graduate Rotation Program
DHL Supply Chain
02.2024 - Current
Sales Associate
EB Games
08.2022 - 02.2024
Member of IBP
Auburn University
06.2017 - 12.2017
Master of Business Analytics - Business Analytics
Kaplan Business School
Bachelor of Commerce - Supply Chain Management
University of Wollongong
Awards
Second Prize, Provincial Competition for Excellent Students in Computer Science (2013), Good Student – Year 10 (2014), Year 11 (2015), Excellent Student – Year 12 for All-Round Achievement (2016), IELTS Overall Band Score 8.0 (2018)
Community Service
Impact Organization, 2017-01, 2017-12, Contributed to community support initiatives and team projects.
Awards
Second Prize, Provincial Competition for Excellent Students in Computer Science (2013), Good Student – Year 10 (2014), Year 11 (2015), Excellent Student – Year 12 for All-Round Achievement (2016), IELTS Overall Band Score 8.0 (2018)
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