Gicelle Ward
Everton Park,QLD
Summary
Experienced Sales Associate known for outstanding customer service and expertise in boosting sales. As an Apple Specialist, I excelled in uncovering customer needs, advising, selling, and maintaining visual merchandising. I was dedicated to staying informed about Apple's products and initiatives, fostering lasting customer relationships.
Reliable and upbeat Product Specialist successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and apple step of service . Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Product Zone Specialist
Apple
Miranda, NSW
06.2022 - Current
- Proficient in uncovering customers' needs and providing effective solutions
- First point of contact for customers, guiding them through product selection, sales, and setup
- Contributed to visual merchandising and assisted team members with various tasks
- Stayed updated on Apple products and initiatives to enhance customer interactions
- Excelled in carrier interactions and deals for Vodafone, Optus and Telstra
- Proudly represented Apple and fostered long-term customer relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
- Collaborated with team members to develop best practices for consistent customer service.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Catering Assistant
IRT THOMAS HOLT KIRRAWEE
Sydney, NSW
03.2022 - 03.2024
- Catering Assistant in an Aged Care setting.
- Assisted residents with daily living tasks, promoting independence and dignity.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Maintained professional demeanour under pressure during high-stress situations, contributing to overall success of catered events.
- Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Implemented creative solutions for managing space constraints at various event locations, maximizing efficiency and client satisfaction.
Stock Fill Support
Action Workforce
12.2021 - 08.2023
- Inventory management and packing
- Stock replenishment and restocking shelves
- Fulfilling ad hoc support requests as directed by the store.
Casual Catering Assistant
Dolce Misto
09.2015 - 06.2022
- Enhanced customer satisfaction through tailored catering recommendations
- Delivered exceptional customer service and provided comprehensive assistance
- Conducted food preparation, ensuring proper cooking, storage, and impeccable setup and cleanup
- Demonstrated strong organisational skills, executing tasks autonomously to drive business success.
Retail Assistant
Parkside Bakery
08.2020 - 11.2021
- Elevated customer satisfaction through personalised product recommendations
- Ensured customer satisfaction by offering comprehensive assistance
- Proficiently in operating commercial bread-cutting machinery
- Demonstrated strong organisational skills, leading to successful sales outcomes with minimal supervision.
Retail Consultant
PCN Promopro Inc (Philippines)
10.2014 - 01.2015
Retail Consultant
PCN Promopro Inc (Philippines)
01.2014 - 09.2014
Education
AGED CARE FACILITY
Certificate III in Individual Support
H&H Accredited Training11.2021
High School Diploma -
Gregorio Perfecto High School
04.2011
Skills
- Customer Service Excellence
- Merchandising expertise
- Strong Technical Problem-Solving and Troubleshooting Skills
- Passionate about and well-versed in staying current with emerging technologies
- Strong organisational skills
- Teamwork and Collaboration
- Product and service knowledge
- Customer Relations
- Customer satisfaction measurement
- Multitasking Abilities
- Decision-Making
- Attention to Detail
Languages
English (Fluent)
Tagalog (Fluent)
References
Available on request
Timeline
Product Zone Specialist
Apple
06.2022 - Current
Catering Assistant
IRT THOMAS HOLT KIRRAWEE
03.2022 - 03.2024
Stock Fill Support
Action Workforce
12.2021 - 08.2023
Retail Assistant
Parkside Bakery
08.2020 - 11.2021
Casual Catering Assistant
Dolce Misto
09.2015 - 06.2022
Retail Consultant
PCN Promopro Inc (Philippines)
10.2014 - 01.2015
Retail Consultant
PCN Promopro Inc (Philippines)
01.2014 - 09.2014
AGED CARE FACILITY
Certificate III in Individual Support
High School Diploma -
Gregorio Perfecto High School