Gideon Sarra
Docklands,Australia
Summary
As an astute professional with substantial experience in the financial and energy industry, a proven highly developed interpersonal skills, I have had the opportunity to work with an array of highly experienced people and clients within distinguished companies and firms in my field. I am known for my keen attention to details, self-starter, unwavering work ethics and consistently delivering quality ideas and solving complex problems by suggesting innovative approaches or improvements to the task at hand. I thrive in fast-paced, forward thinking, deadline-driven situations in both team and autonomous settings. I am seeking a challenging position within a dynamic and forward-thinking environment where I can utilize my broad skill-set and proactive approach to make a valuable contribution to business and organizational objectives. I seek to continuously learn and improve to be a useful member of the team and an asset to the company.
Overview
9
9
years of professional experience
Work History
Ratings Operation Specialist
S&P Global
06.2023 - 11.2023
- I worked closely with Ratings Analyst, providing operational support in terms of documentations, job set-ups, preparation of documents and systems data entry.
Operation (Meter Data) Specialist
Shell Energy Australia
06.2022 - 05.2023
- Processing of all market transactions in accordance with the relevant Energy Laws, Rules, and Regulations and in accordance with Shell Energy's policies and procedures. Monitoring meter data daily delivery report. Managing Missing End of Month data for billing. Monitoring Gateway files, API Messages, Extraction of files and data sets through SQL. Close relationship with all market participants and Network Service Providers.
- Supporting Account Managers with stakeholder enquiries. Handling of QLD electricity monthly rebates claim. On-boarding management of new contracts or resigned contracts. Creating service orders for metering upgrades throughout the wide-state sites in Australia On-boarding management of new contracts or resigned contracts. Creating service orders for metering upgrades throughout the wide-state sites in Australia.
Data Integrity Specialist (KiwiSaver Scheme Administrator)
New Zealand Stock Exchange (NZX)
05.2021 - 06.2022
- Responsible for looking after the entire SuperLife KiwiSaver scheme
- Worked closely with a number of stakeholders, and mainly Financial Advisers, IRD (NZ Tax department). And i supported the IT department and business analysts (project managers) in creating an efficient automated onboarding process and procedures for the Default KiwiSaver transfers, accounts receivables - daily funds allocation and cheque-book reconciliation and accounting report.
Client Services Administrator
New Zealand Stock Exchange (NZX)
01.2019 - 04.2021
- Client Administrator for SuperLife Workplace Savings and SuperLife Invest first home withdrawal queries. Identity and address verification and/or AML queries
- Insurance process - Quotes, enquiries, insurance letters, claims information, underwriting. Helped implement a new insurance workflow process and procedures - productivity and efficiency improvements.
ADMINISTRATION & UNDERWRITING ASSISTANT
CBL Insurance Limited
07.2016 - 12.2018
- Worked closely with the Executive Underwriter, dealing with bonding/surety, credit reporting, exposure reporting, monthly report and renewal report, review, and process of bond applications, etc.
CALL CENTER REPRESENTATIVE (OUTBOUND)
Symphony Research
03.2015 - 11.2015
- Worked closely within the customer service side of the company, collecting data as an outbound telemarketing operator
- Conducted marketing and customer insight surveys for various clients.
Education
BACHELOR OF BUSINESS - International Business & Business Information Systems
AUCKLAND UNIVERSITY TECHNOLOGY(AUT)
01.2017
DIPLOMA LEVEL 5 - Diploma in Sports Management & Exercise Prescription Level 5
NEW ZEALAND INSTITUTE OF SPORTS (NZIS)
01.2014
CERTIFICATE LEVEL 4 - Certificate in Medical Terminology Level 4
AUCKLAND UNIVERSITY TECHNOLOGY (AUT)
01.2013
SECONDARY EDUCATION - NCEA Level 1NCEA Level 2NCEA Level 3
WESTLAKE BOYS HIGH SCHOOL
01.2012
Skills
- Data and Process Analysis - Beginner to intermediate experience in MySQL (mostly self taught), Skilled in Data acquisition, reporting, error detection and exporting Cross-functional system's collaboration - experienced in process enhancements and improvements through process mapping using Signavio With a foundational understanding on SAP, Power BI and Salesforce
- Microsoft Office Proficiency - I possess an intermediate level of proficiency in Microsoft Office suite, mainly Excel, Word, and PowerPoint This proficiency allows me to navigate and utilize these applications effectively to streamline tasks, enhance productivity, and present information professionally In Excel, I can comfortably manipulate data, create formulas, and generate reports that contribute to informed decision-making processes
- Quality operations and assurance - I possess a strong problem-solving acumen, adept at investigating root causes, and implementing strategic solutions that not only address immediate concerns but prevent future discrepancies a solutions driven mindset that showcase my capacity to ensure integrity, enhancing quality standards, accuracy, and efficiency in processes
- Stakeholder Engagement - I excel in building rapport and trust with stakeholders by through engagement strategies, actively listening and open to their perspectives, aligning expectations, and collaboratively working toward shared objectives ensuring effective collaboration and alignment
- I work effectively in complex, dynamic and multi-faceted environments with rapidly changing priorities
- I am a self-starter and self-motivated, positive, and enthusiastic with high levels of integrity, loyalty, commitment and reliability
- I am a strategic, outcomes-oriented, and curious problem-solver with a 'big picture' approach
- Adaptability - This allows me to navigate swiftly changing landscapes, integrating new methodologies and technologies seamlessly into QA processes to maintain optimal quality standards
- A highly collaborative team member who enjoys partnering with others but also works well autonomously
- Detail-oriented and high attention to detail with a proven ability to identify potential issues and mitigate them before they escalate Supported with a strong social conscience and a passion for finding and implementing sustainable solutions and improvements, with knowledge and experience on key systems
- Excellent organizational and time management skills with an appreciation for the importance of deadlines
- Communication - A clear and confident communicator and presenter who can tailor the message to suit the audience High understanding of clear communication that is mutually beneficial and trusted relationships with a wide range of stakeholders at all levels
Most Recent Occupation
Ratings Operation Specialist
Highlights And Key Achievements
- Completed Energy Industry Meter Data and B2B training (December 2022)
- Completed basic accounting workshop training - accounts receivables and cheque-book reconciliation reporting (August 2021)
- Completed UAT and Agile training - systems improvement tester, UAT for SuperLife KiwiSaver Scheme (November 2021)
- KiwiSaver Scheme B2B Management (December 2021)
- Recognition for Continuous Improvement - Key support in the process improvement SuperLife Insurance.
- Completed Client Services Skills Workshops;
- Digital Channel Insurance R&D (December 2017)
- Completed Basic and Intermediate Microsoft Office Workshop (October 2017 & January 2022)
- Completed Basic MYOB introduction workshop (April 2016)
- Completed Basic SAP introduction workshop (April 2016)
- Completed Basic MySQL introduction workshop (November 2016)
- Completed Basic Signavio introduction workshop for process improvements (November 2016)
- Police Certificate of Bravery and Courage (December 2016)
Referee Details
Referee details are available on request.
Timeline
Ratings Operation Specialist
S&P Global
06.2023 - 11.2023
Operation (Meter Data) Specialist
Shell Energy Australia
06.2022 - 05.2023
Data Integrity Specialist (KiwiSaver Scheme Administrator)
New Zealand Stock Exchange (NZX)
05.2021 - 06.2022
Client Services Administrator
New Zealand Stock Exchange (NZX)
01.2019 - 04.2021
ADMINISTRATION & UNDERWRITING ASSISTANT
CBL Insurance Limited
07.2016 - 12.2018
CALL CENTER REPRESENTATIVE (OUTBOUND)
Symphony Research
03.2015 - 11.2015
BACHELOR OF BUSINESS - International Business & Business Information Systems
AUCKLAND UNIVERSITY TECHNOLOGY(AUT)
DIPLOMA LEVEL 5 - Diploma in Sports Management & Exercise Prescription Level 5
NEW ZEALAND INSTITUTE OF SPORTS (NZIS)
CERTIFICATE LEVEL 4 - Certificate in Medical Terminology Level 4
AUCKLAND UNIVERSITY TECHNOLOGY (AUT)
SECONDARY EDUCATION - NCEA Level 1NCEA Level 2NCEA Level 3
WESTLAKE BOYS HIGH SCHOOL
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