Gienoweal Massingham
Algester,QLD
Summary
Dynamic courier driver with extensive experience at FedEx, recognized for enhancing customer satisfaction through timely deliveries and exceptional service. Skilled in GPS navigation and logistics, I excel in problem-solving and maintaining attention to detail, ensuring efficient package handling and compliance with safety protocols. Proven track record of optimizing routes for improved delivery efficiency.
Overview
18
18
years of professional experience
Work History
Courier Driver
FedEx
04.2022 - Current
- RedbankAdhered to safety protocols while handling and transporting packages.
- Assisted in training new couriers on operational procedures and best practices.
- Enhanced customer relationships through consistent communication and service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Utilized GPS navigation systems to navigate faster routes.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
Courier Driver
Oreint Freight
02.2022 - Current
- Delivered parcels efficiently to ensure timely customer satisfaction.
- Operated delivery vehicles while adhering to safety protocols and traffic regulations.
- Managed route planning to optimize delivery schedules and minimize delays.
- Assisted in maintaining accurate records of deliveries and pickups using tracking software.
- Adapted quickly to changing routes and priorities based on daily demands and logistics challenges.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Contacted customers to confirm delivery details and locations.
Courier Driver
Will Express
01.2017 - 05.2023
- Delivered packages efficiently to ensure timely customer satisfaction.
- Operated GPS and routing software for optimal delivery paths.
- Maintained accurate records of deliveries and pickups for tracking purposes.
- Collaborated with team members to streamline delivery processes.
- Resolved customer inquiries regarding delivery status promptly and professionally.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Factory Worker
Australian Country Choice
10.2007 - 09.2018
- Operated machinery to assemble products efficiently and safely.
- Conducted quality checks to ensure compliance with production standards.
- Collaborated with team members to streamline workflow and enhance productivity.
- Maintained cleanliness and organization of work area to meet safety regulations.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Carefully packaged finished products and prepared for shipment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
- Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
Delivery Driver Supervisor
Pizza Hut
07.2013 - 05.2016
- Oversaw daily operations of delivery team, ensuring timely and accurate order fulfillment.
- Trained new drivers on delivery protocols, safety standards, and customer service practices.
- Monitored vehicle maintenance schedules to maintain fleet reliability and compliance.
- Implemented route optimization strategies to enhance delivery efficiency and reduce fuel costs.
- Coordinated with kitchen staff to ensure readiness of orders for dispatch at peak times.
- Improved delivery efficiency by optimizing routes and schedules for drivers.
- Trained new delivery drivers on company policies, safety protocols, and customer service standards.
- Implemented vehicle inspection procedures to maintain a safe fleet of delivery vehicles at all times.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Education
Hospitality
TAFE QLD
QLD09.2002
High School Diploma -
Port Moresby International School
Port Moresby Papua New Guinea 01.2000
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Excellent driving skills
- Package handling
- Heavy lifting
- Package pickup and delivery
- Logistics and transportation
- Package delivery and Pick-up
- Loading and unloading
- GPS navigation
Timeline
Courier Driver
FedEx
04.2022 - Current
Courier Driver
Oreint Freight
02.2022 - Current
Courier Driver
Will Express
01.2017 - 05.2023
Delivery Driver Supervisor
Pizza Hut
07.2013 - 05.2016
Factory Worker
Australian Country Choice
10.2007 - 09.2018
Hospitality
TAFE QLD
High School Diploma -
Port Moresby International School