Gift Tokbe
Preston,VIC
Summary
Developed comprehensive skill set in fast-paced pharmacy environment, including medication dispensing and patient interaction. Seeking to transition into new field, leveraging strong organizational and customer service skills. Dedicated to applying attention to detail and ensuring efficient operations in any professional setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
South Star Drug
06.2019 - 01.2021
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Merchandised over-the-counter goods and rotated stock.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Assistant
Manila Doctors Hospital,
01.2020 - 08.2020
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Established and maintained patient profiles, updating organizational database with current information.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Input patient information into computer system for prescription orders.
- Answered questions regarding medication instructions and usage.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Generated labels for prescriptions and maintained accurate records.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
Education
Master of Arts - Public Health
Australian Catholic University
Melbourne, VIC10.2024
Bachelor of Science - Pharmacy
Adamson University
Manila Philippines05.2020
Skills
- Stocking shelves
- Answering customer questions
- Data entry
- Product restocking
- Medication dispensing
- Prescription interpretation
- Organizing supplies
- Medication labels
- Supply restocking
- Resolving complaints
- Document filing
- Verifying orders
- Dosage form preparation
Certification
- NDIS workers screening Check
- Police Clearance
- [First Aid & CPR]
- [working with Children's Check]
- Basic Infectio Prevention & Control
- [Covid Vaccination + Booster ]
- Certificate IV
- PCW - Personal Care Worker
- Manual Handling For health care worker
- Hand Hygiene
- Aged care Module 1-Personal Safety
- NDIS worker Orientation Module
- Infection Control Training- COVID19
- Knowledge Assessment of Pharmaceutical Sciences (KAPS) 2024
- Bs. pharmacy (B. Pharm)
References
ON REQUEST!
Timeline
Pharmacy Assistant
Manila Doctors Hospital,
01.2020 - 08.2020
Pharmacy Assistant
South Star Drug
06.2019 - 01.2021
Master of Arts - Public Health
Australian Catholic University
Bachelor of Science - Pharmacy
Adamson University
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