Gift Punyupa Chamnongsart
Alfredton,VIC
Summary
I am seeking a permanent position to apply my knowledge and skills, fostering personal growth and contributing to a dynamic work environment. I bring strong customer service, multitasking, and time management skills. Committed to providing positive and memorable experiences for every customer. Enthusiastic about helping others and excelling in fast-paced settings, I am dedicated to continuous improvement and making a positive impact.
Overview
9
9
years of professional experience
Work History
Remedial Massage Therapist and Receptionist
Rose’s Massage
Ballarat, VIC
10.2022 - Current
- Managed and directed incoming calls efficiently through telephone systems and social media platforms.
- Oversaw social media inquiries, crafted engaging content, and executed timely postings of relevant information.
- Organized and maintained a comprehensive schedule, coordinating appointments for clients of varying ages and physical needs, and ensured appointment confirmations.
- Provided support with basic bookkeeping, filing, and maintaining accurate client records.
- Conducted pre-massage consultations, assessing clients' medical history, physical condition, and desired outcomes for each session.
- Specialized in performing therapeutic massages, including pregnancy, sports, deep tissue, and Swedish techniques.
- Maintained a clean and sanitized environment, ensuring tables and spaces were thoroughly cleaned between appointments to uphold client health standards.
Massage Therapist
Leon’s Traditional Chinese Massage
Ballarat, VIC
07.2020 - 10.2022
- Evaluate clients' soft tissue condition, joint quality and function, muscle strength, and range of motion
- Develop and propose client treatment plans that specify which types of massage are to be used
- Consult with clients about their medical histories and any problems with stress and/or pain in order to determine whether massage would be helpful
- Massage and knead the muscles and soft tissues of the human body in order to provide treatment for medical conditions, injuries or wellness maintenance
- Maintain detailed and accurate treatment records of clients
- Greeting customers/patients and introduce the services
- Being receptionist and cashier
- Answering phone calls and arrange appointments
- Helping customer unfold any problems related to health insurance and other things when needed
- Cleaning the work place when needed
Team Member
Jasmine Thai Restaurant
Ballarat, VIC
03.2020 - 01.2021
- Prepared ingredients for customer orders with precision.
- Managed customer inquiries and orders via phone calls.
- Ensured timely readiness of food for customer service.
- Maintained cleanliness of dishes, workstations, cooking equipment, and food storage areas.
- Engaged in various food preparation tasks such as washing, chopping, shredding, and grating ingredients for the chef's use.
- Upheld cleanliness standards by sweeping and mopping floors as required.
- Assisted in unloading deliveries and actively participated in inventory monitoring.
Business Development
iCar Asia Co., Ltd
Bangkok, Thailand
10.2018 - 06.2020
- Achieved 110% of sales in first Q1
- Established pipeline of 3,000,000 THB (145,000 AUD) in new opportunities
- Maintained 70% client retention rate
- Forecasted sales numbers and product profitability to determine ideal strategies
- Attended conferences and trade association meetings to represent company and promote products
- Developed long-lasting relationships with partners and customers
- Participated digital media, digital trends, and sales training
- Working with digital and media agencies for clients
- Others as willing to have self-improvement.
Operations Manager
Telemedica Co., Ltd
Bangkok, Thailand
10.2016 - 09.2018
- Recruit, select, train, assign, schedule, coach, counsel and discipline employees
- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
- Develop operations systems by determining and installing new tools to help operations works more effectively
- Analyse process workflow, employee; implement changes
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Ensure all operations are carried on in an appropriate, cost-effective way
- Find ways to increase quality of customer service.
Executive Assistant and Marketing Coordinator
Latchmere Performance Solutions
Bangkok, Thailand
03.2016 - 08.2018
- Designed marketing materials (brochures, presentations, posters) for company events
- Onboarded graphic artists for rapid, high-quality deliverables within one week
- Played a key role in a social media campaign, selling $16,000 in workshop tickets within 30 days
- Interacted with international executive clients to coordinate consulting work with the CEO
- Provided comprehensive support to the CEO, handling appointments, visas, work permits, and travel arrangements
- Managed team calendar, contact lists, and logistics for meetings, workshops, and learning sessions
- Researched and implemented new software tools, managing vendor relations, troubleshooting, and employee training
- Coordinated and managed sensitive financial information, including PayPal accounts and monthly tax/accounting records
- Produced accurate, well-formatted documents and reports under tight time constraints.
Executive Assistant
Newell Brands
Bangkok, Thailand
03.2015 - 02.2016
- Marketing Support: work with marketing team to come up with creative marketing activities e.g
- Campaigns, promotions, catalogues, survey and others if needed
- Administrative Support: responsible in the preparation of regularly scheduled reports, organize and schedule appointments, re-up annual membership, visas, work permit, book travel arrangements and etc
- Produced accurate, properly formatted documents and reports, frequently under tight time constraints
- Participate as an active member of the team by performing diverse administrative duties, managing team calendar and team contact lists, arranging team meetings and workshops, scheduling calls for teams, supporting team learning sessions
- Family Support: help the manager's family if needed, assisting with small projects e.g
- Charity projects, help coordinating with local people, consulate collaboration e.g
- Visa, passports of the executive's family.
Education
BBA - Management
Assumption University
Bangkok, Thailand05-2016
Skills
- Customer Service
- Administrative Support
- Service Optimization
- Scheduling
- Office Management
- Multitasking and Prioritization
- Teamwork
- Trustworthiness
- Attention to detail
- Enthusiasm
- Goal-setting
- Fluent in English and Thai
References
References upon request
Timeline
Remedial Massage Therapist and Receptionist
Rose’s Massage
10.2022 - Current
Massage Therapist
Leon’s Traditional Chinese Massage
07.2020 - 10.2022
Team Member
Jasmine Thai Restaurant
03.2020 - 01.2021
Business Development
iCar Asia Co., Ltd
10.2018 - 06.2020
Operations Manager
Telemedica Co., Ltd
10.2016 - 09.2018
Executive Assistant and Marketing Coordinator
Latchmere Performance Solutions
03.2016 - 08.2018
Executive Assistant
Newell Brands
03.2015 - 02.2016
BBA - Management
Assumption University
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