Gihan Ponnamperuma

1. Provide quality service and support to public housing tenants in remote communities, including resolving tenancy issues, providing education and support regarding healthy living and sustaining tenancies, and referrals to support services.

2. Provide leadership, direction, management and mentoring to place based Tenancy Support Service contractors and their staff to support the timely delivery of culturally safe, professional tenancy management services to tenants in remote communities.

3. Assist in managing and maintaining Housing Reference Groups in each community, and facilitating their ongoing operation as part of achieving appropriate housing outcomes for each community.

4. Maintain accurate records on Departmental computer systems, including the Tenancy Management System (TMS) and TRIM.

5. Manage obligations under the Residential Tenancies Act and Housing Act, including establishing and managing lease agreements, coordinating rent collection and payment arrangements, addressing anti-social behaviour, inspecting remote public and government employee housing, and preparing accurate and timely information as required for briefing documents.

6. Assist and support with the management of Tenancy Support Services providers in remote communities.

7. Respond positively to change with a commitment to ongoing improvement and professional development.

8. Act professionally, demonstrate cultural awareness and operate within the boundaries of agreed policies and procedures

1. Conduct appropriate electronic surveillance and other compliance checks of non-custodial offenders including at their place of residence, work, education and elsewhere on a random basis as directed,

2. Advise offenders of the condition of their orders,

3. Report any failures or suspected failures of compliance and take action as directed including drafting breach orders,

4. Keep records, capture information on IT system, prepare reports, collateral checks and other documentation relevant to the management of community-based offenders and attend court to give evidence as required.

§ Maintaining Asset Registry.

§ Under appropriate supervision, monitor and manage a caseload of community based offenders.

1. Maintaining Electronic Monitoring stock.

2. Sending the Drugs tests off and entering the test result in IOMS.

3. Organise staff travel/accommodation as required.

4. Keep records, capture information on IT system, prepare reports, collateral checks and other documentation relevant to the management of community-based offenders and attend court to give evidence as required.

5. Provide administrative support to the Community Corrections Office and staff.

6. Attend to front counter duties and refer offenders reporting as part of their statutory conditions to an appropriate staff member, maintain a receptionist role for telephone calls, visitors and contractors.

1. Conduct client interviews with all clients updating demographics, and identification of episodic financial classification.

2. Shredding of confidential information and maintaining patient’s records.

3. Conduct inpatient admissions and complete the patient Election Process.

4. Provide effective communication using computer-based

Hospital Information Systems (Caresys, Synapse, Total

Care, HPOS, JCCB and PBRC)

5. Working in Total Care, claim Medicare, raise charges for ineligible patients and doing work covers.

6. Maintenance of patient files and timely retrieval of files for hospital and departmental staff.

7. Raise charges, generate accounts collect and receipt monies for services that are not Medicare eligible.

8. Liaison with clinical staff and primary health care providers to ensure optimal and timely services to patients.

9. Work closely with Patient Travel to ensure maximum efficiency of service to remote patients.

10. Maintain a process of dissemination of copies of reports, medical documents from relevant health providers.

11. Participate in WHS and Quality Assurance activities and observe Health & Safety regulations.

12. Multi-skill to other designated areas to support the cross function of the Patient Services Department.

13. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.

14. Answering phone calls and promptly respond to e-mails

1. Greet customers and assist them.

2. Cash handling including credit cards.

3. Filling the shelf from goods according to store rules.

4. Dealing with customers in a friendly manner and provide best solutions according to their needs.

5. Unloading and moving goods around a store using pallet jack.

6. Cleaning and maintaining duties.

7. Team spirit.

8. Other tasks.

1. Greet to customers and dealing with them very friendly manner.

2. Monitoring customer’s matters and give good solutions as soon as possible.

3. Money Handling.

4. Filling the shelf from goods according to store rules.

5. Collecting trolleys and push to main store.

6. Collect all rubbish inside the trolleys.

7. Unloading and moving goods around a store using pallet jack.

8. Team spirit.

9. Other tasks.