Gilbert Cumming
Sandy Bay,TAS
Summary
Currently on a gap year following the completion of Year 12 at Hutchins School, I am enrolled to study at UTAS with studies deferred until 2025 to gain valuable work experience. I am passionate about delivering exceptional customer service and consistently going above and beyond to ensure customer satisfaction and loyalty. As a dedicated and dependable customer service provider, I am skilled at building strong connections and committed to resolving issues promptly and efficiently, creating positive and memorable experiences.
My experience includes in-depth knowledge of product merchandising, payment processing, and fostering customer-centric outcomes. My excellent organisational skills and work ethic enable me to thrive in dynamic environments while maintaining a strong focus on delivering high-quality service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Field Support Officer (Casual)
Geo-Environmental Solutions (GES)
07.2022 - Current
- Supporting and assisting with field work as required.
- Learned new materials, processes, and programs quickly.
- Organising soil samples for testing.
- Ensure correct labelling of soil sample bags and jars.
- Basic data record keeping on lab sheets.
- Maintaining clean work areas and soil labs.
Retail Assistant
Hill Street Grocer
12.2020 - 06.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
- Maintained tidy and organised store environment to comply with cleanliness standards.
Education
Tasmanian Certificate of Education
The Hutchins School
Sandy Bay, TAS12.2023
Skills
- Teamwork and Collaboration: Proven ability to work effectively within a team, fostering a collaborative environment to achieve shared goals
- Excellent Written and Verbal Communication: Strong communicator, adept at conveying information clearly and persuasively in both written and verbal formats
- Customer Service Expertise: Skilled in delivering exceptional customer service, with a focus on understanding and meeting individual customer needs
- Adaptability and Flexibility: Capable of adjusting to changing circumstances and handling multiple tasks with ease in dynamic environments
- Work Planning and Prioritisation: Highly organised with the ability to plan, prioritise, and manage time effectively to meet deadlines
- Problem-Solving Abilities: Strong analytical skills with a proactive approach to identifying and resolving issues efficiently
- Multitasking Abilities: Competent in managing multiple responsibilities simultaneously while maintaining attention to detail
- Continuous Improvement: Committed to ongoing learning and development, always seeking ways to enhance skills and improve processes
Certification
Responsible Service of Alcohol - 2022
Timeline
Field Support Officer (Casual)
Geo-Environmental Solutions (GES)
07.2022 - Current
Retail Assistant
Hill Street Grocer
12.2020 - 06.2022
Tasmanian Certificate of Education
The Hutchins School
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