Gilbert Nader
Clarinda,Australia
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure work and ready to help the team achieve company goals.
Overview
21
21
years of professional experience
Work History
Business Owner
Ssadco Group Pty Ltd
07.2017 - 02.2021
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Established strong customer relationships through excellent communication and attentive service.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
Store Manager / Area Manager
VHA – Crazy Johns (Vodafone Hutchison Australia)
05.2006 - 02.2013
- Opening / Closing Stores
- Staff Training / Role plays
- Receiving Stock
- Pricing
- Cash operations / Banking
- Stock count
- Customer Service
- Sales
- VM
- Rosters
- Emails
- Reporting to State Manager
- Store and Area training
- Staff Development
- Stocktake
- Weekly Stock Count
- Building Brand awareness
- Won ASM of the month 5 times in 1 year
- Won Managers Choice Award in November in 2009-2011
- Achieved 120 personal new connections and hit store target of 180 new connects while managing the store due to Store Manager being on annual leave
- Lead the State/ Nation in Multi sales / Combo sales, 8 months in a row as individual
- September, October, November, December, January, February MTD 63% in Multis (3 or more services to one customer) #1 store in the nation
- As Store manager I took the Burwood store from an average of 170 connections to 250 connections
- As store manager, Burwood store came #1 Nationally in % to Target in my second month as SM
- Done Area 4 training in sales and Multi's due to the success we achieved in store
- Was crowned the Multi King of NSW 2 years in a row
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Buys and Loans Department
Cash Converters
01.2008 - 12.2008
- Buying
- Loaning money to customers
- Cash handling (big amounts)
- Supervising
- Shop maintenance
- Opening, Closing
- Boosted Loan Bank by more than 35% in 4 months
Assistant Manager/Sales
Vodafone
01.2005 - 12.2008
- Opening /Closing store
- Staff rosters / training
- Receiving Stock
- Pricing and Stacking stock
- Cash operation, balancing and banking
- Knowledge and training in selling techniques
- Stocktaking
- Done most sales and contracts in a month for my region 6 times, 3 of the 6 months where consecutive
Assistant Manager
Formule 1 Hotel
01.2004 - 12.2005
- Reception
- Taking telephone bookings
- Putting through internet bookings
- Using EFTPOS
- Customer Service
- Money handling
- Attending resident complaints and needs
- Hotel maintenance
- Closing accounts
- Closing hotel
Manager
Crown Pizza Restaurant
01.2000 - 12.2003
- Opening / Closing restaurant
- Food preparation
- Ordering stock
- Restaurant maintenance
- Cash register operation and balancing
- General cleaning
- Health, safety practices
- Customer service
- Pays and rosters
Education
Degree in - Business Management
Monash University
Melbourne, Victoria01.2002
1st Year Freshman -
American Universal College
01.1996
Year 12 -
Cheltenham Secondary College
Cheltenham, Victoria01.1994
Skills
- Sales
- Merchandising
- Customer Service
- Technical Product Knowledge
- Planning
- Staff Training
- Supervision
- Staff Relations
- Pressure Management
- Effective Communication
- Attention to Detail
- Driven and Determined
- Performance Improvement
- Issue Resolution
- Sales Development
- Staff Management
- Coaching and Mentoring
References
Will be provided immediately upon request.
Hobbies and Interests
- Travelling
- Movies
- Computers
Languages
English
Native or Bilingual
Arabic
Full Professional
French
Professional Working
Russian
Professional Working
Timeline
Business Owner
Ssadco Group Pty Ltd
07.2017 - 02.2021
Buys and Loans Department
Cash Converters
01.2008 - 12.2008
Store Manager / Area Manager
VHA – Crazy Johns (Vodafone Hutchison Australia)
05.2006 - 02.2013
Assistant Manager/Sales
Vodafone
01.2005 - 12.2008
Assistant Manager
Formule 1 Hotel
01.2004 - 12.2005
Manager
Crown Pizza Restaurant
01.2000 - 12.2003
1st Year Freshman -
American Universal College
Year 12 -
Cheltenham Secondary College
Degree in - Business Management
Monash University
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