Gilberto García
Marrickville,NSW
Summary
Versatile professional with a solid background in engineering and biomedical fields, demonstrating expertise in project management, quality control, and equipment maintenance. As a Validation Technician at Johnson & Johnson, executed detailed data validation processes, ensuring strict compliance with quality standards and good manufacturing practices.
As a Project Director at EP&O, we successfully coordinated resources and equipment for project completion. We comprehensively evaluated project elements, including time, cost, quality, and risk, leading to enhanced project management practices—and increased business opportunities through the promotion and advertising of Machining services.
Served as a Manufacturing Execution System (MES) Technician at Johnson & Johnson, contributing to successful project execution and equipment installation, improving production efficiency and quality. Spearheaded the implementation of a virtual Device History Record (DHR), resulting in a significant enhancement of overall operational efficiency.
In addition to technical proficiency, I possess a strong background as a motivated Service Worker with exceptional social skills and a customer-service-centric approach. I am committed to upholding health and safety guidelines demonstrating meticulous handling of food items. I was recognized for a proactive approach to issue resolution and consistent support for team members.
Overview
6
6
years of professional experience
Work History
Construction Worker
Multiple
01.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Operated power equipment to move materials and promote job efficiency.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Followed blueprints and diagrams to complete projects according to specifications.
- Observed safety regulations on job sites to minimize accidents.
- Dug trenches and set up forms to specified requirements for concrete pours.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Moved and cleared debris from work sites to dispose of in designated areas.
Customer Experience Agent
Scape Australia
10.2022 - Current
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Validation Technician Temporary 6 months contract
Johnson & Johnson
01.2022 - 07.2022
- Performed detailed data validation spanning several different international projects
- Validation for the exportation of Megadyne products
- Completion of final validation of product manufacturing process
- Corrections and upgrades of previously validated processes
- Compliance with protocols through thorough evaluation of quality standards and good manufacturing practices.
Project Manager
EP&O
01.2021 - 01.2022
- Evaluated project elements such as time, cost, quality, and risk to ensure successful execution of projects, improving overall project management
- Coordinated available resources and equipment to ensure success
- Project completion while staying within project timelines and budget
- Successfully designed and implemented mechanical equipment and parts using Solidworks, resulting in timely project completion
- Promoted and advertised Machining services, increasing business
- Opportunities and revenue.
Manufacturing Execution Systems Technician
Johnson & Johnson
11.2019 - 12.2020
- Successfully executed projects according to established objectives, timelines, and costs, improving overall project management
- Provided support and attention to production lines, ensuring high quality
- Product output
- Installed equipment to improve overall production efficiency and quality
- Implemented virtual DHR with compatibility with the standards and quality jof the enterprise, increasing overall efficiency.
Biomedical engineering Internship
Hospital de la Mujer
01.2019 - 05.2019
- Trained students seeking clinical career goals, providing valuable knowledge and expertise in the field
- Analyzed and evaluated engineering problems and predictions of results, improving overall efficiency and quality
- Performed preventive and corrective maintenance of medical equipment, ensuring high-quality output
- Administered spare parts, supplies, and medical equipment, improving
- Overall equipment management
- Verified official standards to ensure compliance, improving overall regulatory compliance.
Mexican Journal of Biomedical Engineering (RMIB) Internship
01.2018 - 07.2018
- Entail the effective management of databases, ensuring the magazine's editorial operations
- Meticulously examining published articles according to their specialty areas, vigilantly monitoring quality indices to maintain high standards of excellence
- Diligently tracking citations of published articles to assess their impact and regularly updating accounts based on professional networks to stay up to date with the latest trends and developments in the field.
Education
Diploma of Entrepreneurship and innovation - Business Administration And Management
Laneway Education Sydney, Australia
Sydney, NSW12.2023
Bachelor of Science - Biomedical Engineering
Autonomous University of Ciudad Juárez México
Ciudad Juárez México12.2020
Skills
- Excellent time management skills
- Cross-functional collaboration
- Conflict Management
- Public Speaking
- Risk Management
- Project Management
- Microsoft Office, AutoCAD & SolidWorks
- Starrez
- General First Aid & Mental Health First Aid
- Supply Chain Management
- Yellow belt
- Heavy Equipment Operation
Accomplishments
- Achieved the summit of Kala Patthar and Everest base camp through effectively with a team of 10 amateur climbers and 3 locals.
Languages
Spanish - Native
English - Proficient
German - Basic
References
- Abdul Chamitah - Scape Supervisor
- Luis Juarez - EPNO, Sales manager
- Daniel Grob - Scape Manager
- Gonzalo López - Johnson & Johnson lead Engineer
- Ana Luz Portillo - Biomedical Engineering Coordinator UACJ for both Internships
- Luis Miranda - MES Engineering Supervisor, Johnson & Johnson
Timeline
Construction Worker
Multiple
01.2023 - Current
Customer Experience Agent
Scape Australia
10.2022 - Current
Validation Technician Temporary 6 months contract
Johnson & Johnson
01.2022 - 07.2022
Project Manager
EP&O
01.2021 - 01.2022
Manufacturing Execution Systems Technician
Johnson & Johnson
11.2019 - 12.2020
Biomedical engineering Internship
Hospital de la Mujer
01.2019 - 05.2019
Mexican Journal of Biomedical Engineering (RMIB) Internship
01.2018 - 07.2018
Diploma of Entrepreneurship and innovation - Business Administration And Management
Laneway Education Sydney, Australia
Bachelor of Science - Biomedical Engineering
Autonomous University of Ciudad Juárez México
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