Gilda Magagna
Berwick,VIC
Summary
A dynamic professional with a proven track record of enhancing customer satisfaction and relationships and driving sales growth, notably at Gilda Boutique. Skilled in social media marketing and fostering customer relations, I excel in achieving notable revenue increases. Attention to detail and determination have consistently elevated brand visibility and profitability.
Overview
27
27
years of professional experience
Work History
Business Owner
Gilda Boutique
08.2006 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Elevated brand visibility by spearheading comprehensive digital marketing campaign.
- Assisted in recruiting, hiring and training of team members.
Pastry Cook Assistant
Sweet Greek
01.2017 - 10.2017
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Ensured timely completion of all assigned tasks, meeting or exceeding expectations set by management.
- Worked closely with the head pastry chef to develop creative solutions for addressing customer allergies or dietary restrictions without compromising taste or presentation quality.
- Improved overall service speed by effectively multitasking during high-pressure situations, ensuring timely delivery of desserts for sale.
Retail Assistant Manager
Witchery
08.2005 - 05.2006
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Wholesale Sales Representative
Global Fashion Marketing
02.2001 - 08.2005
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Provided superior service to customers by quickly responding to requests, suggestions and concerns.
- Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
- Conceived and implemented marketing plans to acquire market share within chosen markets.
Retail Sales Manager
Superga
09.2000 - 02.2001
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
Retail Sales Worker
Christopher Chronis
03.1998 - 02.2001
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
Education
Diploma - Fashion Marketing
RMIT University
Melbourne, VIC10-2003
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Social Media Marketing
- Direct Sales
Languages
Italian
Limited Working
Timeline
Pastry Cook Assistant
Sweet Greek
01.2017 - 10.2017
Business Owner
Gilda Boutique
08.2006 - Current
Retail Assistant Manager
Witchery
08.2005 - 05.2006
Wholesale Sales Representative
Global Fashion Marketing
02.2001 - 08.2005
Retail Sales Manager
Superga
09.2000 - 02.2001
Retail Sales Worker
Christopher Chronis
03.1998 - 02.2001
Diploma - Fashion Marketing
RMIT University
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