Giles Mackie
Gold Coast,QLD
Summary
I bring a wealth of experience from the Hospitality industry, encompassing roles as a frontline team member and, more recently, in a supervisory capacity. Passionate about my work, I am now seeking a transition to leverage my extensive customer-facing expertise in a role that offers a superior work-life balance.
Overview
8
8
years of professional experience
Work History
Restaurant Supervisor
Star Entertainment Group
10.2021 - Current
- I started my career at the Star Casino as a bartender, consistently interacting with a large volume of customers daily.
- Through dedicated effort, I have advanced to the current role of overseeing the daily operations at one of the Gold Coast's premier restaurants. This includes effective team management and prioritizing exceptional guest experiences.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
Food and Beverage Attendant
Village Roadshow Theme Parks
01.2017 - 01.2022
- While employed at various locations within the Village Roadshow properties, I gained extensive experience across diverse environments and fulfilled numerous customer service roles.
Education
Diploma Of Business -
Elysian Institute
Gold Coast01.2019
Skills
- Customer Service
- Articulate Written and Verbal Communication
- Management Of KPIS
- Proactive Problem Solving
- Sales Skills
- Strong Work Ethic
References
References Available Apon Request
Timeline
Restaurant Supervisor
Star Entertainment Group
10.2021 - Current
Food and Beverage Attendant
Village Roadshow Theme Parks
01.2017 - 01.2022
Diploma Of Business -
Elysian Institute
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