Gillian Caampued
Mount Isa,QLD
Summary
Dynamic Front Desk Receptionist with proven expertise in customer service and front office management honed at Ibis Styles Verona. Excelled in creating welcoming environments and streamlining check-ins, leveraging strong attention to detail and exceptional communication skills. Achieved significant improvements in office workflow efficiency through adept handling of administrative tasks and data entry.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Ibis Styles Verona
11.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained an organised and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
No Degree - Certificate III Business
Good Shepherd Catholic College
11-2024
Certificate II - Certificate II in Health Support Services
TAFE QLD
QLD10-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Verbal and written communication
- Administrative skills
- Front office management
Work Experience
During high school in 2023, I applied to do work experience at Mount Isa Base Hospital to gain an understanding of the medical field and how employees work on their day to day life as medical employees. During the week at the Hospital, I was able to go into different wards such as the Surgical, Medical, Theatre, ICU and Paediatrics as well as the Maternity ward. Through this, I was able to do hands-on, simple tasks and was able to observe doctors with patients and the nurses.
Timeline
Front Desk Receptionist
Ibis Styles Verona
11.2023 - Current
No Degree - Certificate III Business
Good Shepherd Catholic College
Certificate II - Certificate II in Health Support Services
TAFE QLD
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