Gillian Garganta
Tarneit,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Bubble Tea Story
Melbourne, VIC
11.2023 - Current
- Casual employee. Service required for big events.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Warmly greeted visitors to promote positive ordering experience and interacted pleasantly with guests to deliver quality customer service.
- Assisted patrons in making menu selections. Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Took orders from patrons and input selections into store computer system (SQUARE POS). Sent order details mentioning customers' special requests and ingredient preferences in person.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Assembled and served beverages according to specific guest requirements.
- Monitored quality of drinks served to ensure it met company standards for presentation and temperature.
- Served drinks quickly for positive guest experiences and processed takeout orders swiftly to ensure timely delivery of orders.
- Adhered to health department regulations regarding food handling procedures. Maintained safe food handling practices to prevent germ spread.
- Drove team success by quickly completing assigned tasks and maintaining open communication with team members to assure efficiency.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations upholding productivity and quality in operations.
- Kept front counter and workstations neat and clean throughout shift. Wiped down tables and equipment, swept and refilled stock.
- Maintained organized storage areas for ingredients, beverages, and store supplies.
- Resolved customer complaints in a professional manner.
Data Analyst
Social Discovery Corp
Remote Work Setup
12.2022 - 08.2023
- Social media background investigator for insurance carriers, private investigators, risk managers, SIU professionals, attorneys and businesses operating in various industries.
- Conducted background investigations on claimants for possible fraudulent activities.
- Gathered intelligence through open source research methods such as internet searches, social media monitoring.
- Utilized public databases to locate persons of interest or obtain additional background information on cases.
- Ran background checks of individuals to obtain data on character, activities, employment, and health history.
- Prepared accurate and detailed reports, summarizing investigative findings, and highlighting special findings. Submitted them in timely manner to quality control managers for review.
- Provided supporting information to substantiate research findings.
- Organized and maintained detailed case files for all investigations conducted.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Representative
Buwelo (BPO)
Subic Bay Metropolitan Area, Zambales
12.2021 - 09.2022
- Patient care coordinator for Senderra Specialty Pharmacy.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated Carepath system with order specifics and customer details, preferences and billing information.
- Assisted customers with making payments and arranged for billing.
- Made outbound calls to obtain account information.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and de-escalated problematic customer concerns, maintaining friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Semi Permanent Makeup Artist
LASHX Aesthetic Center
Olongapo City, Zambales
12.2020 - 06.2021
- Handled appointment booking, canceling and rescheduling.
- Responded to customer inquiries by phone, email and in person.
- Managed inventory of supplies needed for procedures. Maintained inventory levels by stocking, rotating and replenishing units.
- Followed safety protocols while performing procedures and adhered to strict hygiene guidelines during every service provided.
- Kept work stations clean throughout the day to reduce spread of harmful germs or bacteria. Sanitized tools and equipment before use.
- Provided pre-procedure instructions to ensure a successful outcome.
- Educated customers about permanent makeup options available.
- Analyzed patrons' physical features to determine and recommend beauty treatment or suggest technique most appropriate for personal preferences.
- Shaved, trimmed and shaped eyebrows. Applied topical anesthetics prior to procedure. Utilized various techniques, including shading, ombre, powder brows and microblading, for permanent makeup application.
- Bonded individual eyelash extensions to natural eyelashes with liquid adhesive. Checked clients' eyes for any signs of irritation or infection after application of eyelash extensions. Educated customers on proper aftercare to maintain quality, longevity, and cleanliness of eyelash extensions while preserving natural eyelash health.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines to stay up-to-date on industry trends and best practices.
- Created aftercare instructions for each client's individual needs.
Education
Certificate IV - Ageing Support
Menzies Institute of Technology
Melbourne, VIC06-2024
Bachelor of Science - Midwifery
Gordon College
Olongapo City, Philippines06-2021
Bachelor of Science - Nursing
New Era University
Quezon City, Philippines06-2019
High School Diploma -
Mondriaan Aura College
Olongapo City, Philippines04-2018
High School Diploma -
Subic National High School
Subic, Philippines03-2016
Skills
- Customer Engagement
- Customer Service
- Complaint Resolution
- Multi-Task Management
- Order Management and Processing
- Inventory Restocking
- Beverage Preparation
- Payment Processing
- Report Generation
- Data Entry
- Fraud Investigations
- Background Checks
- Data Analysis
- Reporting Guidelines and Criteria
- Inbound and Outbound Calling
- Appointment Scheduling
- Delivery Scheduling
- Eyelash and Eyebrow Tinting
- Eyebrow Shaping
- Makeup and Lashes
- Dependable and Reliable
- Accuracy and Efficiency
- Verbal and Written Communication
- English Fluency
- Team Collaboration
- Problem-Solving Skills
- Honest and values integrity
- Empathic listener
- Hardworking and diligent
- Adept learner
- Friendly, helpful, and polite
- Committed to ongoing learning and development
- Able to work independently in busy environments
- Computer Literate
- Microsoft Word and PowerPoint
- Experience in using softwares: Carepath, Webform Report Builder, and Square POS
Accomplishments
- 2nd honorable mention awardee (elementary graduation)
- TOEIC top-notcher (2018): Total score of 970, Certified Professional Proficiency in English
Certification
- CPR and First Aid
- Working With Children's Check
- Philippine Driver's License
Personal Information
- Date of Birth: 02/07/2000
- Gender: Female
- Citizenship: Filipino
Languages
English
Professional
Tagalog
Native/ Bilingual
References
- Sarah May Atrero-Soriano, Procurement Specialist, 0416 713 220
- Racquel Dela Rea, Registered Nurse, 0468 903 814
Disclaimer
I hereby certify that the information mentioned above is true and correct to the best of my knowledge and belief.
Timeline
Crew Member
Bubble Tea Story
11.2023 - Current
Data Analyst
Social Discovery Corp
12.2022 - 08.2023
Customer Service Representative
Buwelo (BPO)
12.2021 - 09.2022
Semi Permanent Makeup Artist
LASHX Aesthetic Center
12.2020 - 06.2021
Certificate IV - Ageing Support
Menzies Institute of Technology
Bachelor of Science - Midwifery
Gordon College
Bachelor of Science - Nursing
New Era University
High School Diploma -
Mondriaan Aura College
High School Diploma -
Subic National High School
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