Gillian Hodda
Hay Point,Queensland
Summary
Dependable, friendly, confident and experienced administrator – dedicated to achieve the highest quality of customer service understanding the importance of bringing clients time and time again. A self-starter that possesses great skill, enthusiasm, care and leadership ability. Detail-oriented with a strong sense of work ethic.
Overview
27
27
years of professional experience
Work History
Departmental Administration Officer
Isaac Regional Council
05.2022 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Created, prepared, and delivered reports to various departments.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Processed purchase orders, service contracts and financial reports.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
- Managed team petty cash, purchase orders and account transactions.
- Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
- Collaborated cross-functionally with multiple departments to achieve project objectives efficiently.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Entered and maintained departmental records in company database.
- Collected, validated, and distributed information to employees.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Proofread and edited documents for accuracy and grammar.
- Procure quotes for operational works and maintenance, while maintaining compliant procurement records.
- Coordinate contractors and staff activities for safe and timely completion of tasks.
- Strong communication skills, with the ability to consult and negotiate at all levels of interal and external stakeholders.
- Complete LPI's to maintain a safe work environment for all staff and clientele alike.
- Ensure confidentiality is maintained at all times around sensitive and confidential information.
- Self motivated approach to work in all areas.
- Panel member for staffing interviews, ensuring confidentiality is maintained at all times.
- Utilise MS Office Suite, TechOne, ECM, Lucidity, Sharepoint and mail register.
- Provide administrative support to Manager Community Facilities and the wider Community Facilities team.
- Organise meetings and invite attendees, prepare agendas, take minutes, book meeting rooms, distribute minutes.
- Supervise and assist the Cemetery Services Officer, addressing general inquiries and administrative support.
- Review of timesheets and forward to Manager for Payroll approval.
- Compile significant monthly information and material for preparation of the Information Bulletins for Council meetings.
- Ensure the Community Facilities team's LPI data is entered and completed in Lucidity within required timeframes.
- Monitor and update CRM (Customer Request Module).
- Assist with Leasing administration as required.
- Strive for excellence to achieve successful outcomes.
- Provide support to colleagues to maintain a positive, healthy, safe and enthusiastic work environment.
- Perform all duties professionally and ethically, participate in teamwork, develop progressive personal standards and competence, manage own personal work priorities effectively all while actively promoting Council's values.
- Always represent Isaac Regional Council positively and professionally, building and maintaining respectful relationships with stakeholders and the community.
Property Officer
Isaac Regional Council
02.2016 - Current
- Maintaining responsibility for a tenancy portfolio
- Processing rental applications
- Compiling new and renewed tenancy agreements
- Assisting with maintenance and capital requests
- Exit, entry and routine inspections
- Tenant Viewings
- Customer Service
- Assistance with Accounts Receivable with debt collection for rent and utilities
- Assistance to Manager of Corporate Properties with housing allocation for staff and contractors
- Raising purchase orders for maintenance
- Maintain tenancy database via Console and Liveagent.
Assistant Property Manager
Williams Real Estate
08.2013 - 11.2014
- Customer Service
- Tenant Viewings
- Producing Rental Lists
- Data Entry
- Compiling new and renewed leases
- Entry and Exit Reports
- Conducting Routine Inspections
- Compiling online advertisements
- Banking / mail
- General administrative duties.
Collection Support Officer
Mackay Regional Council
05.2011 - 07.2013
- Accounts receivable
- Processing of rates searches
- Typing, data entry and word processing
- Assistance with property enquiries
- Maintaining rating database
- Providing assistance to Revenue Officer
- Debtors processing and collection in both Finance 1 and Pathway
- Liaising with Debt Collection Agency
- Assist Collection Officer with monitoring and collection of rates including preparation and issue of arrangements, follow up letters and reminder notices.
Administration Officer
TNT Express
02.2010 - 05.2011
- Extensive client liaison
- Ensuring clients are happy no matter the cost, recognising that return customers are essential to maximising overall revenue goals
- Data Entry
- Accounts Payable
- Collation of transport manifests, coordination of local drivers and trucks
- Purchase orders and receipting of stock and freight
- Daily Audit scanning and collation of responding report
- Track and Trace of domestic and international consignments via TNT intranet.
Administration Supervisor
Central Coast Transport
05.1997 - 01.2009
- Scheduled appointments for Managing Director ensuring no overlapping
- Generated daily and monthly reports for submission to Managing Director
- Client liaison
- Data entry
- Performed various clerical duties to harmonise office work-flow, increase productivity and communication
- Accounts payable and receivable
- Payroll.
Education
Higher School Certificate – Year 12 -
Pembroke School
Adelaide, South Australia11.1993
Skills
- Able to meet deadlines
- Document Control
- Able to prioritise work
- Multitasking
- Team oriented worker
- Excellent customer service
- Organisational skills
- File Management
- Meeting Facilitiation
- Customer Service
References
- Geoff Williams, Licencee, Williams Real Estate, 0408 783 155
- Tracey Evans, Senior Revenue Officer, Mackay Regional Council, 0429 921 806
- Graeme Dunk, Managing Director, Central Coast Transport, 0438 435 960
Hobbies and Interests
I enjoy spending time with my family, swimming, camping and jet skiing.
Timeline
Departmental Administration Officer
Isaac Regional Council
05.2022 - Current
Property Officer
Isaac Regional Council
02.2016 - Current
Assistant Property Manager
Williams Real Estate
08.2013 - 11.2014
Collection Support Officer
Mackay Regional Council
05.2011 - 07.2013
Administration Officer
TNT Express
02.2010 - 05.2011
Administration Supervisor
Central Coast Transport
05.1997 - 01.2009
Higher School Certificate – Year 12 -
Pembroke School
Similar Profiles
Janet BeggJanet Begg
Waste Management Officer at Isaac Regional CouncilWaste Management Officer at Isaac Regional Council
Mitchell SloaneMitchell Sloane
Civil Construction Trainee at Gladstone Regional CouncilCivil Construction Trainee at Gladstone Regional Council
MICHAEL K. WAMBLESMICHAEL K. WAMBLES
Medicaid Waiver Case Manager at South Alabama Regional Council on AgingMedicaid Waiver Case Manager at South Alabama Regional Council on Aging