Gillian Hutchison
Mooroolbark,VIC
Summary
Business Leader proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Business Leader McDonalds - Operations
OFG Group McDonalds
11.2023 - Current
- Over sore 2 stores, Greenvale Lakes and Wollert North
- Streamlined business processes by implementing innovative strategies and efficient workflow systems.
- Boosted company revenue with the development of comprehensive sales plans and marketing initiatives.
- Enhanced team productivity through effective communication, training, and performance management techniques.
- Drove organizational growth by identifying new talent in store to drive training and developement.
Business Leader - People Development
McDonalds HDF
11.2022 - 11.2023
- Streamlined business processes by implementing innovative strategies around people development .
- Booked managers into course to further their development in the business
- Training and development of senior management in multiple stores
- Enhanced team productivity through effective communication, training, and performance management techniques.
- Identification of new talent in restaurants
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Supported office business development and customer service.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Restaurant Manager
McDonalds HDF
06.2014 - 11.2022
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Led and directed team members on effective methods, operations, and procedures.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
MBA - Business
University of Ballarat
Ballarat, VIC03.2010
Bachelor of Business Admin. - Business Management / Hospitality Management
RMIT University
Melbourne, VIC12.2006
High School Diploma -
McKinnon Secondary College
McKinnon, VIC12.2002
Skills
- Operations Management
- Human Resources Management
- Self Motivation
- Multitasking Abilities
- Time management abilities
- Problem-Solving
Timeline
Business Leader McDonalds - Operations
OFG Group McDonalds
11.2023 - Current
Business Leader - People Development
McDonalds HDF
11.2022 - 11.2023
Restaurant Manager
McDonalds HDF
06.2014 - 11.2022
MBA - Business
University of Ballarat
Bachelor of Business Admin. - Business Management / Hospitality Management
RMIT University
High School Diploma -
McKinnon Secondary College
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