Gillian Mackey
Heathridge,WA
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Shift Manager
McDonald's
10.2020 - Current
- Maintained a safe working environment by enforcing company policies, conducting safety inspections, and providing ongoing staff training on best practices.
- Optimized inventory management processes to minimize waste and maintain accurate stock levels.
- Improved operational efficiency by implementing new shift scheduling techniques and streamlining communication between team members.
- Consistently met or exceeded company goals for profitability, guest satisfaction, and overall performance metrics.
- Implemented process improvements that reduced labor costs without compromising service quality or employee satisfaction levels.
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
- Motivated staff to perform at peak efficiency and quality.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Education
High School Diploma -
Mater Dei College
Edgewater, WA10.2020
Skills
- Team Management
- Employee Training
- Staff Rostering
- Workplace Safety
- Decision-Making
- Cash Handling
- Punctual and Reliable
- Workplace Diversity
- Lean principles
- Energetic and Enthusiastic
- Flexible Schedule
- Inventory Control
Certification
- First Aid & CPR training
- Fire Training
Additional Information
Koen Gibson Brader - Assistant Restaurant Manager
- Phone number: 0472532665 - Email: Kgbrader@gmail.com
Timeline
Senior Shift Manager
McDonald's
10.2020 - Current
High School Diploma -
Mater Dei College
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