Summary
Overview
Work History
Education
Skills
Timeline
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Gillian McKenzie

WELLINGTON,NSW

Summary

I am a committed 1st Class Correctional Officer skilled in maintaining order by enforcing rules and regulations. I handle difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 4.5 years of industry history. Knowledgeable in conflict resolution and mental health awareness and adept at multitasking, I have enhanced safety and promoted an inclusive environment. My background also includes roles in retail, where I honed my administration and customer service skills, contributing to improved efficiency and customer satisfaction. I have a desire to assist inmates to a much improved outcome not only while in the prison environment but also when they are released back into the community.

Overview

15
15
years of professional experience

Work History

Correctional Officer

CSNSW
11.2019 - Current
  • Worked in all areas of the centre learning what was required for each post to run smoothly.
  • Acted up in Senior positions including Night Senior on C and B Watch.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched inmates, cells, and common areas daily to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift response during conflicts.
  • Observed and supervised inmates and visitors throughout visits to ensure compliance with established guidelines and maintain facility security.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals using OIMS database and relevant log books and case files.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Undertake inspections of perimeters, doors, windows, gates, fences, and other access points throughout the prison complex when required.
  • Undertaking intake duties requiring inmate interviews and screening. Processing of property and the use of OIMS to record and store required personal property.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported mental health initiatives for inmates by referring them to appropriate resources and services such as SAPO's, Chaplains, Seniors and Functional Managers within the facility.
  • Participated in ongoing professional development courses online and face to face.
  • Interviewed inmates in clinic after incidents in order to assess their needs
  • Enforced rules and regulations to maintain order among inmates.
  • Always try to build rapport with inmates and work respectfully with them when ever possible in order to keep smooth running of the centre.

Price Integrity

Bunnings Warehouse
03.2015 - 05.2024
  • Conducted daily audits in all areas to maintain accurate pricing
  • Conducted comprehensive market research weekly to identify optimal pricing opportunities.
  • Streamlined pricing processes, enhancing efficiency and reducing errors.
  • Worked on service tills, special orders counter and during Stocktakes
  • Maintained appearance of facility and merchandise signage
  • Transported merchandise to sales floor, stocked shelves, rotated merchandise and performed mark-downs to comply with company policy.
  • Delivered exemplary service and presented professional attitude when interacting with customers and co-workers.
  • Responded to customer concerns and questions on daily basis.

Retail Team Member

Officeworks
02.2010 - 03.2015
  • Worked in the sale of Office technology including computers, mobile phones, printers and all technology related accessories.
  • Created and ran Windows training classes in store.
  • Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
  • Collaborated with team members to meet sales goals.
  • Assisted in achieving store KPIs through consistent performance in sales metrics and adherence to company standards.
  • Participated in loss prevention efforts by monitoring customer activity and reporting suspicious behaviour to management.
  • Streamlined checkout process by efficiently handling cash register operations, minimizing wait times for customers.
  • Maintained updated product knowledge through regular participation in trainings, enabling confident promotion of items to potential buyers.
  • Supported management in inventory control tasks, accurately tallying stock levels and reporting discrepancies for timely resolution.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Education

Cert III in Corrective Services

CSNSW Academy
02-2020

Skills

  • Conflict resolution skills
  • Mental health awareness
  • Correctional facility procedures
  • Weapons training
  • File and record maintenance
  • Continuing education
  • Ethical standards of conduct
  • First aid and CPR certified
  • Radio communication
  • Multitasking
  • Cultural Sensitivity
  • Problem-solving abilities
  • Professionalism
  • Numerous administration and computer related skills

Timeline

Correctional Officer

CSNSW
11.2019 - Current

Price Integrity

Bunnings Warehouse
03.2015 - 05.2024

Retail Team Member

Officeworks
02.2010 - 03.2015

Cert III in Corrective Services

CSNSW Academy

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Gillian McKenzie