Gillian Rutter
Perth,WA - Western Australia Metro
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs.
Strong communication and interpersonal skills engaging with customers to help establish rapport. Committed to delivering exceptional customer service.
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Stays calm under pressure, hardworking and passionate, eager to secure a customer service position.
Ready to help a team achieve company goals and learn new skills.
Overview
10
10
years of professional experience
Work History
Account Executive
BT Financial Group
06.2012 - 11.2022
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Researched competitive landscape and emerging technologies to position brand in global marketplace.
- Stayed current on company offerings and industry trends.
- Collaborated with internal teams to develop account strategy.
- Met and exceeded service level goals to achieve standards and expectations.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Coordinated with finance department to ensure timely payment of invoices, addressing any discrepancies or issues in a prompt and professional manner.
- Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.
- Maintained current knowledge of evolving changes in marketplace.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Consulted with businesses to supply accurate product and service information.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Passionate about learning and committed to continual improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Provided professional services and support in a dynamic work environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
Education
Craigie Senior High School
Perth, WA12.1991
Skills
- Goals and performance
- Customer rapport
- Customer Relationship Management
- Relationship building and management
- Written and verbal communication
- Data Analysis
- Client Relationship Building
- Strong relationships
- Customer Service
- Customer Relations
- Customer Relationships
- Staff Management
- Problem-Solving
- Analytical and Critical Thinking
- Written Communication
- Microsoft Office
- Computer Skills
- Cultural Awareness
- Flexible and Adaptable
- MS Office
- Excellent Communication
- Self-Directed
- Basic Math
- Data Entry
- Organization and Time Management
- Networking
- Data Management
- Multitasking
- Teamwork and Collaboration
- Dependable and Responsible
- Relationship Building
Additional Information
I am the vice president of Takari Primary school. This role gives me the opportunity to develop my leadership skills and P&C knowledge. Chairing meetings when the President is unavailable. Alternatively, leading meetings on a regular basis to enhance skills and knowledge. Assisting with the workload of the P&C President by providing leadership and support to P&C sub-committees.
Timeline
Account Executive
BT Financial Group
06.2012 - 11.2022
Craigie Senior High School
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