Gillian Chance Evangelista
26 Ostrom St Forrestdale,WA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Manager
Swanstar Nominees Pty Ltd
02.2016 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
Bachelor Of Nursing -
The University of Notre Dame Australia
Fremantle, WABachelor of Science - MedTech
Far Eastern University
Manila, PhilippinesCert IV - Laboratory Techniques
South Metropolitan TAFE
Murdoch, WA12.2015
High School Diploma -
St. Louis College Valenzuela
Valenzuela, Philippines03.2013
Skills
- Customer service focus
- Decision-making
- Cash handling
- Employee training
- Workplace safety
- Handling customer complaints
- Training and mentoring
- Safety compliance
- Flexible schedule
- Equipment troubleshooting
- Verbal and written communication
- Team collaboration and leadership
- Priority management
- Computer skills
Certification
- Cert III in Retail Services
Hobbies
Travel and reading books
Timeline
Shift Manager
Swanstar Nominees Pty Ltd
02.2016 - Current
Bachelor of Science - MedTech
Far Eastern University
Cert IV - Laboratory Techniques
South Metropolitan TAFE
High School Diploma -
St. Louis College Valenzuela
- Cert III in Retail Services
Bachelor Of Nursing -
The University of Notre Dame Australia
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