Steven Sztybel
Brisbane
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
12
12
years of professional experience
Work History
Store Manager
Macpac
01.2024 - 03.2024
- Serving Customers, Daily Banking, Admin duties
- Developing in-store layouts to adjust to the individual stores
- Coaching and developing staff and store on merchandising requirements
- Excellent administration skills
- Money handling, beginning, and end of day procedures
- Conflict resolution and policy enforcement
Assistant Manager
Lowes
01.2023 - 01.2024
- Serving Customers, Daily Banking, Admin duties
- Developing in-store layouts to adjust to the individual stores
- Coaching and developing staff and store on merchandising requirements
Assistant Manager
G-Force Solutions
01.2021 - 11.2024
- Relays, New store Setups across all of Queensland, assisting with product knowledge to stores and customers
- Developing in-store layouts to adjust to the individual stores
- Coaching and developing staff and store on merchandising requirements
Refit Merchandiser (Bunnings)
G-Force Solutions
01.2021 - 10.2024
- Relays, New store Setups across all of Queensland, assisting with product knowledge to stores and customers
- Developing in-store layouts to adjust to the individual stores
- Coaching and developing staff and store on merchandising requirements
Store Manager
RSPCA
01.2020 - 11.2021
- Providing service and advice to customers
- Experience in stock management
- Excellent administration skills
- Money handling, beginning, and end of day procedures
- Conflict resolution and policy enforcement
Relief Supervisor
Nuway Landscape Supplies
01.2020 - 02.2021
- Providing service and advice to customers
- Experience in stock management
- Excellent administration skills
- Liaise with a cross-section of people
- Experience with supervising and training staff
- Support management in developing continuous improvement strategies and increase productivity
- The ability to multi-task
- Assisting stores to set up promotional areas and stock replenishment
- Money handling, beginning, and end of day procedures
- Conflict resolution and policy enforcement
Merchandiser/Customer Service Representative
Crew Services Group
01.2019 - 11.2020
- Providing service and advice to customers, face to face, in varied departments across multiple channels
- Setting up of new stores across multiple retailers
- Liaise with a cross-section of people including clients, management, sales, and production teams
- Inspire and support other team members
- Support management in developing continuous improvement strategies and increase productivity
- Being well organized and deliver on tight deadlines
- The ability to multi-task
- Correction and execution of Planograms
- Assisting stores to set up promotional areas and stock replenishment
Regional Area Manager
Salmat
01.2016 - 07.2019
- Managing and driving a team of Representatives to achieving their goals and KPIʼs
- Introduce new technologies, systems, and methods to streamline and increase efficiencies
- Managed HR responsibilities
- Excellent telephone communication skills
- Attention to detail and accuracy
- Well organized and the ability to deliver on tight deadlines
- The ability to multi-task and able to achieve set targets
- Being self-motivated and showing initiative
National Field Operations Manager – Apple ITunes
Crossmark
01.2015 - 11.2016
- Training, developing and mentoring a team of 11 Merchandisers nationally
- Delivering Apple KPIʼs within the retail environment
- Excellent telephone communication skills, well-spoken with a friendly respectful personality
- Ordering and arranging delivery of goods
- General office duties
- Travelling Australia performing installations and training
Area Manager
Pioneer Hardware Sales Brokers
01.2014 - 06.2015
- Liaising with multiple suppliers
- Training, developing, and mentoring a team of 15 Merchandisers
- Delivering growth by reaching KPIʼs
- Obtained Bunnings Refill Accreditation
- Introduced new technologies, systems, and methods to streamline efficiencies
- Performing installations and working to tight deadlines
Visual Merchandising Field Manager Australia and New Zealand
Bose
01.2013 - 11.2014
- Travelling Australia & New Zealand performing installations and training
- Built a visual merchandising framework for the company
- Planned and executed the launch of Bose into JB HiFi stores nationally and throughout New Zealand
- Managed HR responsibilities, including recruitment and performance management
- Delivering growth by reaching KPIʼs
Education
Diploma of Business Management -
Moreton Institute of TAFE
Bachelor of Sociology -
Queensland University of Technology
Diploma of Consumer Behavior - Advertising Theory and Practice
Queensland University of Technology
Certificate III and IV in Retail Management -
Online Study
Skills
- Microsoft Office (Word, Excel, Powerpoint, Outlook)
- Verbal and Written communications (Reporting, Feedback, Meeting, Training, and Presentation Skills)
- Organisational Skills (Planning, looking forward, and keeping ahead of the curve)
- Team Management (Training, development, upskilling, succession planning, feedback, and mentoring)
Organisations
Volunteering Queensland
Hobbies and Interests
- Coaching Sporting Teams
- Creating Music
- Video Games and Technology
Personal Information
Citizenship: Australian Citizen De-Facto
Timeline
Store Manager
Macpac
01.2024 - 03.2024
Assistant Manager
Lowes
01.2023 - 01.2024
Assistant Manager
G-Force Solutions
01.2021 - 11.2024
Refit Merchandiser (Bunnings)
G-Force Solutions
01.2021 - 10.2024
Store Manager
RSPCA
01.2020 - 11.2021
Relief Supervisor
Nuway Landscape Supplies
01.2020 - 02.2021
Merchandiser/Customer Service Representative
Crew Services Group
01.2019 - 11.2020
Regional Area Manager
Salmat
01.2016 - 07.2019
National Field Operations Manager – Apple ITunes
Crossmark
01.2015 - 11.2016
Area Manager
Pioneer Hardware Sales Brokers
01.2014 - 06.2015
Visual Merchandising Field Manager Australia and New Zealand
Bose
01.2013 - 11.2014
Bachelor of Sociology -
Queensland University of Technology
Diploma of Consumer Behavior - Advertising Theory and Practice
Queensland University of Technology
Certificate III and IV in Retail Management -
Online Study
Diploma of Business Management -
Moreton Institute of TAFE
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