Gillian (Paige) Knight
Mirboo North,VIC
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Renzo's On The Ridge
02.2023 - Current
- Greet customers in a polite and professional manner.
- Prepare food & beverage orders in a timely manner.
- Cleaning, re-stock beverages and food.
- Processed customer orders and accurately handled payment transactions.
- Worked with floor team and owner to the needs of customers and shop.
Casual Phone Counselling
Graces Psychics & Absolutely Gypsy Psychics
02.2020 - Current
- Answer client calls by TelAds Operation Control communications.
- Actively listen to clients needs and engage in them to give them a resolution, following ethical standards around basic counselling.
- Email Astrological & Numerology outcomes for individual requests.
- Adhere to strict confidential information.
Volunteer Court Networker
Melbourne Court Network
04.2018 - 10.2020
- Provide front line service users with support, information and referral options and choices.
- Provide a welcoming, kind, and supportive human connection to all court users (witnesses, victims, accused, and family and friends.
- Engage with lawyers, court administration, security, police in response to individual needs.
- Work independently as well as within a team
- Have a good digital literacy and confidence; record keeping, emailing, communication and information sharing.
Education
Certificate - Food Safety
Australia Institute of Food Safety
Online Study06.2021
Diploma of Counselling - Phone Counselling
Luna Holistic Training
United Kingdom05.2016
Skills
- Customer Service & Expertise Phone Communications
- Merchandise Restocking
- Customer Complaint Resolution
- Cash Handling
- Order Taking
- Cash Register Operations
- Honest and Dependable
- Service Minded
- Upselling
Additional Information
References upon request.
No criminal history.
Seeking permanent ongoing Part-time or Casual employment.
Timeline
Customer Service Cashier
Renzo's On The Ridge
02.2023 - Current
Casual Phone Counselling
Graces Psychics & Absolutely Gypsy Psychics
02.2020 - Current
Volunteer Court Networker
Melbourne Court Network
04.2018 - 10.2020
Certificate - Food Safety
Australia Institute of Food Safety
Diploma of Counselling - Phone Counselling
Luna Holistic Training
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